Shipping Policy

Shipping Rate & Duration

Local / Malaysia Shipping

ShaShinKi® offers Free PosLaju / Citylink / GDex / DHL Ecommerce...etc. shipping for order amount above RM50 within Malaysia. Some large volume / heavy weight / drone product might have additional shipping charge to Sabah / Sarawak (optionl shipping cost will be shown at product page if applicable).

For in stock item, we ship out on the same day if order and payment are received before 3.00pm Malaysia time. Courier companies normally take 1-2 days for delivery. ShaShinKi® will email customer with courier tracking number once a product is shipped, or customer can also check the order status as their Order History page. Please contact ShaShinKi® if you did not receive your parcel within 3 working days after shipped. ShaShinKi® is not responsible for parcel unclaimed after a month from the shipped date.

For special order item, please allow 3-14 days for delivery (depending on supplier's stock availability). In most cases, products will be obtained and ship out within a week. ShaShinKi will offer full refund if special order item is unable to be delivered from ShaShinKi®'s supplier within the 2 weeks period. ShaShinKi® is not responsible for customer's loss or damages due to the result of late delivery / unable to deliver / cancellation of an order. In some cases there might be longer delay in delivering a stock. Please contact us if you did not get your order within 2 weeks of placing your order.

While ShaShinKi has tried her best effort in ensuring the stock status accuracy online, we cannot guarantee 100% accuracy of the stock status shown. Please call us at +60167627788 or +607-559567 to check the stock status with our staff.

International Shipping

International shipping is via Fedex. Estimated shipping travel time is 3~5 business days. Shipping cost can be checked by adding the product to your shopping cart at ShaShinKi®. Registration is NOT required.

Lost / Damaged Parcel

100% Under ShaShinKi Responsibilty! Full Refund or New Replacement!

ShaShinKi® Guarantee that all products shipped from ShaShinKi® will reach OUR CUSTOMERS  in its Original Condition! ShaShinKi® Insured all the shipped parcel at our own cost (customers do not have to pay for the insurance). In case of a lost or damaged parcel, ShaShinKi® will take Full Responsibility and compensate you with a New Shipment or Full Refund!

Please contact us at shop@shashinki.com within 7 days after the shipment notice (we always email our customers on the shipment tracking number) if you did you receive your shipment or if your received product is damaged or faulty.