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by Raymond Chong   Dated: Wednesday 01 April, 2015
This is my first order from Shashinki.

I ordered a Fujifilm camera on 9th March .On 16th March, I emailed Dr. Koh enquiring the status of my order and disappointed there was no reply. Called the office on 17th , the staff said still waiting from supplier. Asked when can they delivery, answer - dont know. I called again on 19th, another staff answered and said still waiting. I told her to call the supplier and the reply was the colour of my choice was out of stock. I had no choice but to accept a different colour . Shashinki received the item on 20th and shipped to me via Pos Laju. As the name "Jaju" implies, they handled it too fast or in a hurry and put it in the wrong bag which ended up in Miri, Sarawak instead of Kota Kinabalu, Sabah. It finally arrived at my door on 24th March @ 3.30 pm via "Pos Lambat "

As a result of the delay, my subsequent order for a Fujifilm zoom lens cost RM139.00 more ( price increase ). However, to my delight, I received it on the 3rd days . It is Pos Jaju !

I placed another order on Sunday night ( 29th) and paid via ATM on 30th. Below is the message from track & Trace from Pos Laju : -
the item was shipped out on 31 Mar 2015,
1. 7:03 PM it was Picked up from the sender by PPL JOHOR BAHRU.
2. 8:35 PM Dispatch out from origin station PPL JOHOR BAHRU.

At the time ( 8.15 pm ) of writing this feedback, there isn't any movement at all. By right it should have arrived this afternoon. Knowing what day it is today, I hope it was not via Pos Lambat or on board XX370 .

All in all, if stocks are available from shashinki / supplier ,one might receive it on the 2nd or 3rd day respectively. This is what I call ON-LINE business !
However, it was a pleasure shopping with Shashinki except the 1st order and the pos lambat which is beyond shashinki's control.
by lukman terasid   Dated: Tuesday 31 March, 2015
email to shashinki asking about a product on site, but until now still no feedback . . . send again 2nd email but again still no respond, how come?

Replied by Lydia:
Your last emailed that we received was the bank slip you sent on January. Can you resend the email to shop@shashinki.com?
by Adam Tai  Malaysia Dated: Tuesday 31 March, 2015
I have been looking for a camera, but couldn't get it from local shop.
Shashinki able to get it for me within few days and I have received the item in good condition.
I am Shashinki customer since 2010 till now.
Shashinki always is my trusted online camera shop and I appreciate your good service and fast response.
Thank you!
by Richard Ling  Malaysia Dated: Friday 27 March, 2015
I was happy and grateful that Shashinki was able to help me to sell my camera lens 2 weeks ago, but I had to call to confirm of the sell as they did not gave me any notification of the sell which i think was weird considering Shashinki is well-staffed to do such the small yet important task.
The nightmare of receiving of my payment started when i contacted them to collect my payment for the lens sell.
Ms. Shakira was not helpful at all and keep delaying the payment with lame excuses, i gave her a week to do her work yet she did not honor her word. I had to call her to remind that she has yet to transfer the money to me.
As usual she keep blaming her colleague of delaying my payment, I am very disappointed with the kind of service i got from Shashinki.
I heard so much good things about them but when i had a chance to co-operate with them, i feel disheartened and felt the good comments given to them are overated.
by Nor Izzati Abdullah   Dated: Wednesday 25 March, 2015
Your service absolutely very good and very fast. I just bought Yongnuo YN600EX-RT and the product quite good but the problem is ... actually I am not really use it when one part of the product already come out from the body... the wide reflection board and wide panel (white card) .... Should I return the product ?
by KAMARUSZAMAN MOHAMED RAIS  Malaysia Dated: Monday 23 March, 2015
Hi..
Thnx Shahshinki.. I already received my order completely. So fast and nice job!! Well done!!
by kim  vietnam Dated: Saturday 21 March, 2015
First time buying from Shashinki, after completed payment on Paypal, except for Paypal email confirmation on the money transfer, i received no email confirmation from Shashinki regarding my order. After i sent you an email and you ask for verification with passport, credit card statement, phone or bill of the address, i never been asked for such thing when buying stuff online. This is ridiculous and nonsense!

Reply by Dr Koh,

Dear Kim, your payment is via PayPal unregistered account. To protect the credit card holder, we need verifications from you.
by Miracle   Dated: Friday 20 March, 2015
Good services and good product.Thanks to team of Shashinki^^
by Wong Chew Hu  Malaysia Dated: Thursday 19 March, 2015
After some updates, on the sort order. I'm really disappointed with it. The items won't get arranged to the specific order of my preferences. I hope this get resolved.
by SK Yeong  Malaysia Dated: Tuesday 17 March, 2015
The communication with the seller is very good. Speedy reply to my email. Paid for an item and received it in 2 days.
by Wirrmeezy Walid  Sarawak Dated: Sunday 15 March, 2015
i am really satisfied with the shashinki products. i can't believe i just got Sony AC-VQH10 AC Power Adapter / Charger with Display (used) for rm158!! what a bargain. next time, for sure i will shop more at shashinki. tq :)
by skysin  Kuala kangsar Dated: Monday 09 March, 2015
Received the camera quality nice , surprise price , customer care & lightning delivery. Thank shashinki
by Pua Kee Shin  Malaysia Dated: Thursday 05 March, 2015
Has everything from A to Z that you need for photography. Transaction was easy and hassle free.
by Shia Tsao Lai  Malaysia Dated: Thursday 05 March, 2015
Your company's service is prompt and efficient... keep up the good work!

I have tried to shoot night landscape photo with Nikon 14-24mm which delivered yesterday, the image is very sharp and clear!
by Tang  Malaysia Dated: Thursday 26 February, 2015
I have been purchasing from Shashinki since March 2013. Since then, I have made purchases on brand new as well as used items.

Items are competitively priced and their product base is quite substantial, more so than my favourite physical retailers.

Used item condition are exactly as advertised, and I have never had an issue from brand new items (including lenses).

I find the staff a pleasure to deal with, they are efficient and prompt at handling any concerns I have. Just shoot an email or make an office call if there is any extra urgency.

I am based in 2 states in Malaysia, and I have had deliveries to both locations. Delivery is within 2 or 3 working days from time shipped, but most of the time I receive my orders the very next day. The only time I have ever had a delay was during a lengthy public holiday, and even then it was the fault of the courier (stateside).

I am highly impressed and will continue to purchase from them.
by triShie  Sarawak Dated: Thursday 26 February, 2015
i've always avoided online shopping for camera gears so you can't imagine how nervous i was thus, i whatsapped with an inquiry on order procedures and even though there were "two blue ticks", i didn't get a reply at all! i just decided to go ahead with the purchase and only got a reply when i wanted to confirm my payment. finally, the lady replied and was pleasantly nice. aside from that, the camera arrived in 3 days, if not for Poslaju, i would've gotten it much earlier. overall, camera arrived in perfect condition and i am pleased with the product.
by Manish  Malaysia Dated: Wednesday 25 February, 2015
The delivery service is amazing. Ordered and paid at 5pm and the product was delivered the next day with proper packaging and adequate bubble wrapping. Keep up the good service. Definitely a place to shop for camera items.
by Jason Lee   Dated: Friday 13 February, 2015
Quick service and delivery of my Zoom H1. Arrived without a scratch and will definitely shop with Shashinki again.
by Billie Lo  Malaysia Dated: Thursday 12 February, 2015
Hi, your delivery service is fast! Really a next day service! Excellent!
by Jon   Dated: Monday 09 February, 2015
Service:
Ordered my lens on 28th Jan, received it today.
Fortunately, I'm not spoilt enough to unreasonably demand next day delivery, and I received my item within the clearly stated 3-14 days lead time.
Also, I noticed that Shashinki's pricing has become very competitive lately, which is very good.

Product:
Lens was very well packaged with air bubbles.
Can't comment on lens performance, since any fault would be with the manufacturer, but so far working it's perfectly.

All in all, very satisfied again with Shashinki, will definitely come back for next camera-related purchase.
by chuan   Dated: Sunday 08 February, 2015
update:

Got the package. Thank you.

Several points I like to point out:

1. I should have been informed clearly from the beginning that import set is not available before I made order. Maybe it should have been made clearer to me. "Getting stock and ship out in 2 days" means just that. By the time I got ur email saying no stock, it was too late for me to source from other place.

2. The info on Taqbin courier delivery time states clearly from 8am to 12noon. So after 12noon I was under the impression that there will be no delivery and since no one updated me I assumed that I wont be getting my package that day. I was informed by Cust service that Taqbin delivers until past 6pm and even on sundays.

3. I may have missed your call but it should be standard procedure to also SMS to ensure I get your message.
by chuan   Dated: Saturday 07 February, 2015
ooppssss. You guys dont work on Sat and Sun. I guess i wont be getting my package today .

Reply by Dr Koh,

We have just confirmed with YAMATO TAQBIN that your parcel has been delivered at around 4pm today (7th Feb 2015).
by chuan  Petaling Jaya Dated: Saturday 07 February, 2015
I was given misleading instock information regarding an order, and after full payment, I got an email, (not even an SMS) AFTER 4 days despite Shashinki promise of having stock. Email says no stock and no information on availability:) Because of the urgency I paid rm100 more for a local product which is available and in stock. Another 2 days and I get another email saying package sent by Taqbin and delivery time from 8am - 12noon. I waited all morning till 2pm and still no sign of courier despite them having my mobile number.
This will be my last dealing with Shashinki. So guys, Beware.

Reply by Dr Koh,

First of all, our apology for the delay in your shipment.

I would like to clarify some information here:

1. On 1st Feb (Sun), You emailed us asking stock of Ricoh Camera, we replied that we can get stock within 2 business day. (Please check your email again, and yes we did write business day as holiday and weekends courier are not working.)

2. You made Order at 8pm Sunday 1st Feb, we updated your order on 2nd Feb Monday to PAID. We then order the stock from our supplier, and waiting for their delivery.

3. On 2nd Feb (Monday) you asked about the order, we told you it will be shipped out within the same week.

Please take note that 2nd and 3rd Feb (Mon-Tues) are HOLIDAY in KL/Selangor area due to Thaipusam festival, hence courier companies are not working.

4. We got the stock from our supplier on 5th Feb Thursday (exactly TWO business day after we received your order), but the set is LOCAL warranty set. We tried call you but nobody picked up the phone. We then email you to inform you if you want to choose to change to LOCAL set with RM100 extra but having FREE GIFT of:

a) Ricoh original red ring
b) Ricoh original leather soft case
c) Sandisk 8gb SDHC Card

which worth more than RM100.

5. We received your payment of RM100 and shipped out your order on 6th Feb via Yamato TAQBIN and tracking number given. Courier company is working today.

Thank you.
by WONG GIAN YONG DANIEL  Malaysia Dated: Saturday 07 February, 2015
SAME ORDER AND SAME INVOICE... BUT DIFFERENT COURIER SERVICES...

DAMN... MAKE TROUBLE TO US... NEED TO GO TWO DIFFERENT COURIER COMPANY TO COLLECT ITEM...

ZZZzzzzzzZZZ...
by Abdul Aziz  Malaysia Dated: Thursday 05 February, 2015
Dr, do you have Yongnuo 2.0 Canon Teleconverter Extender?

Replied by Lydia:
Hi,

We have the item in stock now.

http://shashinki.com/shop/yongnuo-teleconverter-auto-
-focus-mount-lens-canon-lens-p-20511.html
by Bakir Bujang   Dated: Wednesday 04 February, 2015
Dear Shashinki,

I had received my ordering in a good condition. Most of all I would like to thanks for your fast reply on my query about my item. You do respond faster than our local dealer here. Grateful for your excellent services. Wishing you a Happy Chinese New Year and best wishes always.

With regards,
Bakir
by Chelsia Hui Hui Tan  Malaysia Dated: Saturday 31 January, 2015
Camera strap received in good condition.. Thanks Shashinki!
by koo tim  Malaysia Dated: Saturday 31 January, 2015
1 x Manfrotto Tri Backpack L (Large). Received the camera bag in good condition. Very honest seller. Highly recommended. Will deal again.
by Abdullah Haziq Hussain  Malaysia Dated: Saturday 31 January, 2015
Thumbs up on your services.. Payment on morning.. And tomorrow you received it!
by Wong Woei Yau  Malaysia Dated: Thursday 29 January, 2015
Very friendly and efficient services from Shashinki. Keep it up and God bless you all!!!
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