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Customer's Feedback Customer's Feedback
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by Johnny Lim  Malaysia Dated: Thursday 06 April, 2017
- Ordered an Sony Alpha a5100 Brown color on Monday (3/4/17) and received the items in execellent condition on Thursday (6/4/17).
- Items as described.
- Prompt replies received via emails and whatsapp.
- Very good customer service.
- Will shop again in future.

Keep up the good work!
Thanks for the support and compliments! We hope to serve you again soon!
Replied by,
Dr Koh
by Gideon Khoo  Malaysia Dated: Wednesday 05 April, 2017
Received the items in excellent condition on Monday 03/04. Items as described. Very fast postage. Thank you.
Thanks for the support, Gideon!
Replied by,
Dr Koh
by mohammad azlan mat bunut  Malaysia Dated: Sunday 02 April, 2017
hai there, i had question can this model Nikon Type B Focusing Screen for F6 - Standard Matte Screen with AF Marks & 12mm Center Circle replace my d7000 focusing screen??
Cannot fit D7000.
Replied by,
Dr Koh
by Chooi Wai Mun  Malaysia Dated: Friday 31 March, 2017
Ordered an a7. Well boxed in postage. Really genuine BNIB unopened. Excellent communication. Arrived in 3days.
Thank you for shopping with us and glad that you are happy with the condition of the camera!
Replied by,
Dr Koh
by david lee  malaysia Dated: Friday 31 March, 2017
the items have been received over the weekend. thank you for the quick and efficient service.
keep up the good work!
Thank you for the support, David.
Replied by,
Dr Koh
by Yuen May Hoo  Malaysia Dated: Wednesday 29 March, 2017
-Shopped here a couple of times, products are of good quality and delivered well and fast.
-A great service and experience I got when the item I ordered was out of stock, Shashinki actually offered me a couple of alternative products including the price and how much I have to top up for the payment! thus I dont have to do searching all over again and do some calculation. Extremely convenient and happy about it!
-Emails are being replied very fast, from the time i place an order to out of stock and re ordering the new alternative, all took within an hour. Salute.

Keep up the good work!.
Dear Yuen,

Thank you for the support and compliments! We hope to serve you again soon!
Replied by,
Dr Koh
by Man Kiew Chin  Malaysia Dated: Friday 17 March, 2017
Bought a Tamron lens, imported, the price was very cheap compare to the original.
Everything was ok just only the shipping took 2 weeks.
Overall is good.
Thanks for the support, Chin!

Your Tamron lens is original as well, only difference is warranty. We called it IMPORT set and it has 1 year ShaShinKi warranty.
Replied by,
Dr Koh
by Kevin Khoo  Malaysia Dated: Wednesday 15 March, 2017
Ordered Aipo AP-38EX Dry Cabinet from Shashinki on Saturday and received the parcel on Tuesday. Item is in good condition upon unbox and working condition. However no invoice provided in the box. Contact Shashinki today and they agreed to email to me via email. Overall feedback is great and this is my 2nd purchase from them.
Aipo products was shipped directly from Aipo warehouse, hence we couldn't insert physical tax invoice into it. Official tax invoice has been emailed to you.
Replied by,
Dr Koh
by Asiah Husain  Malaysia Dated: Monday 13 March, 2017
Hi there,

can I check with you, is WU-1a Wireless Mobile Adapter supports Nikon D7000
Hi, this adapter is not compatible with D7000. The WU-1a is compatible with the following Nikon cameras: D7100, D5200, D3200, D3300, Df, COOLPIX A, COOLPIX P330, COOLPIX P520, COOLPIX P530, COOLPIX P7800, Nikon 1 S2

For any query, please email to us at shop@shashinki.ocm
Replied by,
by Bryan Lee  Malaysia Dated: Friday 03 March, 2017
It's my first time buying from Shashinki. Shipping was fast and very responsive from staff. I will purchase again if deal is good. Thanks
Thanks for the support, Bryan!
Replied by,
Dr Koh
by Faith Teoh   Dated: Thursday 02 March, 2017
My first time buying something as expensive as a camera lens online and was apprehensive at 1st. But my experience shopping with ShaShinki made it a pleasant and smooth experience. They were very patient with me with my inquiries. They have ready stock for the hard-to-get lens that I wanted (it was listed as 'sold out' in all the physical shops I know and even on Nikon M'sia website). I ordered a few days before CNY and asked whether it was possible for me to get it before CNY. I got the lens 2 days later which was before CNY eve. Thank you so much. ^_^ Lens came very well-packed and in good condition. I have a great time using the lens during CNY. I will definitely shop from Shashinki again next time. Thank you ^_^
Thank you very much for the compliments and support, Teoh! We are glad that you are able to use the lens during CNY!

Hope to serve you again soon!
Replied by,
Dr Koh
by Amirsharzi Tarmizi  Malaysia Dated: Wednesday 01 March, 2017
Can please sent me the TAx Invoice.....did not come with package..
Dear Amir,

We will email you the tax invoice once your order has been shipped out.
Replied by,
Dr Koh
by Ahmad Mursyidi Adzmi  Malaysia Dated: Wednesday 01 March, 2017
I ordered a fixer, a chemical to develop film which is really hard to get anywhere in Malaysia and I'm quite surprised that Shashinki actually provides the chemical in the first place. When I ordered it stated that it was out of stock but only after a day of making payment the item was shipped and it took only 1 day for me to receive my item. Well done I'm very satisfied. Price wise I won't complain because it is hard to get the items that I'm looking for. The only two downsides were, 1) the website doesn't provide a direct channel to make payment and we have to make external payment and show prove of payment. 2) the chemicals were very limited in terms of choices and brands.

I will order more for sure from Shashinki. Thank you!
Dear Ahmad,

Thank you for the support!

We actually have FPX payment that link directly to your bank for online transfer. We still keep Maybank, CIMB, Public Bank for offline or manual online transfer for our old customers that have been using us since 11 years ago. :)
Replied by,
Dr Koh
by mohammad azlan mat bunut  Malaysia Dated: Monday 27 February, 2017
I already make my payment but my tracking order still n/a. Just want to know when will I receive my tracking number?
Your order will be updated via email.
Replied by,
Dr Koh
by M.Ramlee bin Kamarudin  Malaysia Dated: Saturday 25 February, 2017
Why taking so long to replace my Phottix Battery Grip. I just buy and open it to test and the product but it won't work and i send back to you company. Just replace and send me back the new one to me but not waiting the warranty claim . Next time make sure the products is functional and good condition before send to the customer. I'm really not prettified the way of company waiting the warranty claim and it will take a long time to the customer want to use immediately. I just make the decision to buy another new one the other company. Next time I won't buy any product to your company. The services is poor.
Our apologies for the delay. We have sent you an email for refund arrangement.

(We are closed on weekends, hence didn't reply your email yesterday.)
Replied by,
Dr Koh
by Allan Lim  Malaysia Dated: Saturday 18 February, 2017
Good respond from staff and a friendly owner (Dr Koh) looking forward to transform my wishlist to orders soon
Thanks Allan! Looking forward to your order!
Replied by,
Dr Koh
by Kanin Vichittanyaluk  Thailand Dated: Friday 17 February, 2017
I order with ShaShinki for my camera 2 set. Everything is good then I received already. Thank you so much for your kind attention.
Thanks for the support, Kanin! Hope you enjoy the Sony A6000 and we hope to serve you again soon!
Replied by,
Dr Koh
by M.Ramlee bin Kamarudin  Malaysia Dated: Sunday 05 February, 2017
My order come in time, thank you but I test it won't work. I will send to you back Phottix Multi-Function Battery Grip BG-D750 and send me back a good one.
Noted. We have sent you an email of the RMA form. Please return the Phottix grip to us for replacement / refund.
Replied by,
Dr Koh
by Robbin Alon  Malaysia Dated: Saturday 28 January, 2017
My phantom is already arrived last week , nice package and everything is good thank to ShaShinki staff you all was very awesome least talk but more in action, after I made my paid they sent my order right in time, For every buyers on line that really want to buy item online I really recommend this wed side, it because they give us very ideal price and plus with very good service. Hard to believe but ShaShinki make my dream come true to have my own phantom, last word for the owner of ShaShinki company Mr Dr Koh Kho King and family happy Chinese New Year, and trust me next time I'll buy something here again.
Thank you very much for the support, Robbin! Hope you enjoy the drone and happy holiday to you!
Replied by,
Dr Koh
by Ramakrishnan  Malaysia Dated: Thursday 26 January, 2017
My order came on time and in good order. I am impressed with the services. This is my first buy from ShaShinKi. I am going to keep it as my online camera shop. Best wishes and keep up your good work :)
Thank you for the support, Ramakrishnan! Hope to serve you again soon!
Replied by,
Dr Koh
by Mohamad Hafiz Peie  Malaysia Dated: Sunday 22 January, 2017
I dont know what to comments here but I like this website, easy to use and buy what item u want. Super fast delivered like buy today and get tommorrow. I will buy more soon. Thank you so much. Rate 5/5
Glad that you dropped by and leave words to us! Appreciate your time and support!
Replied by,
Dr Koh
by Haziq   Dated: Friday 13 January, 2017
After the conversation we had u want to kid, i am just dissapointed with the service you could have just be straight with me but once i mentioned kpdn u said sorry n wanted to refund me. U wasted my time thats what im angry.
Reply by Dr Koh,
Sorry, Panasonic Tz80 camera is out of stock at Panasonic Malaysia, that is why we offer full refund back to you. Please check your email.
Replied by,
Dr Koh
by Haziq  malaysia Dated: Friday 13 January, 2017
reading all comments made me comfortable ordering here, even people with time difference got updates daily and everything. and here I have given a pdf complete with all information required they still ask my order number. I have also stated I am going on a trip overseas so I require still they haven't given me any timeline whatsoever. is it because my order is small. this is very bad service I tell you. I am disgusted by the service.
Please leave your email or order number so that we can check your order.
Replied by,
Dr Koh
by Saquib Kashmiri  United Kingdom Dated: Wednesday 11 January, 2017
All I can say with my first order; Despite our time differences, I was kept informed all the way. Excellent service. my goods were delivered on time. Once again I received excellent service.
Thank you for the compliments, Saquib! Hope to serve you again soon!
Replied by,
Dr Koh
by Hafizan Bohari  Malaysia Dated: Thursday 05 January, 2017
a very good on9 store to have deal with, even the item is been away (delivery from overseas ) too long, shashinki always give me news and followup .. a very recommended for all.. a friendly customer service.... keep the best job.. thumbs up...
Thank you, Hafizan! We appreciate your patient and support!
Replied by,
Dr Koh
by L.C.  Malaysia Dated: Tuesday 27 December, 2016
Your staff sucks! Please fire the worst staff to let the rest know they are there to serve, not made customer frustrated!
I would like to apologize on behalf of my staff that have made the mistake in your shipping instructions. We will wait for all items in stock then only ship out as one shipment.
Replied by,
Dr Koh
by Julius Elisan  Malaysia Dated: Thursday 22 December, 2016
I made an order yesterday December 21 around 1-2am then it was delived around 1pm of December 22.
Thanks for the fast delivery. I'm very much excited to try and use the DSLR and Lens that I bought.

Also kudos for always replying to my inquiry on Whatsapp.
This kind of service makes anyone's online shopping hassle free.
Keep it up Shashinki. :)
Thank you very much for the compliments and support! Hope to serve you again soon!
Replied by,
Dr Koh
by TEH CHIA WEI  Malaysia Dated: Friday 16 December, 2016
Hi i made a payment on 15 December 2016 for canon 50mm f1.4
However until today still write waiting for me payment, so i want to know did i already made payment?
i already send to but still not yet reply me, i keep as on whatsapp but no reply.

2. I had put wrong adrress for shipping place,
We have processed your order and shipped out today. Please check your email for PosLaju tracking number.
Replied by,
Dr Koh
by Mike Leong  Singapore Dated: Sunday 11 December, 2016
I bought a JJC lens hood n or remote for my Sony a6000 n received it the next following day by FedEx.
The FedEx charges is rather costly in my opinion from JB to Singapore.
Another point I would like to bring up is I was charge get for this item.
Shouldn't there be no gst charges for international order?

Dear Mike, we use only FedEx for international shipping, which is the fastest and safest way.

The price you paid is without GST. Our system automatically remove GST when your shipping country is outside of Malaysia.
Replied by,
Dr Koh
by Dr Syed Ridhwan  Malaysia Dated: Friday 09 December, 2016
The communication was excellent, servis was good. Definite 2 tumbs up!
Thanks for the compliments, Dr Syed! Hope to serve you again soon!
Replied by,
Dr Koh
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We are the official dealer of Nikon and Canon Malaysia. You can trust our credibility as they only appoint creditable store for dealership.
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All prices shown at ShaShinKi are nett and at the lowest that we can offer. We do not put sales trap by selling accessories at high price to our customers.
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We take full responsibility of every parcel we sent. We use insured courier services. If a product is damaged or lost during shipping, we will replace with a brand new unit.
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