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by Joanne Tan  Malaysia Dated: Thursday 19 October, 2017
Its 5 days away from being a month since I ordered my items and I still have yet to see my items.

I called up your staff last week and there was no answer from their mobile so I called the tel no and was answered by a really blur malay girl who after that put me on hold because the one that could help me went on lunch break.. Thats fine.. I got a whatsapp later on from your staff teling me that my order has to come from overseas and will shipped the next week.

Well guess what?! ITS THE NEXT WEEK NOW that I'm filing this complaint with no updates whatsoever on my item
and again I'm going to ask this since your staff did not bother to reply me when I asked her.


Mind you, I patiently waited for 2 weeks before I made that call and I need my items for an event work happening next week and THANK YOU VERY MUCH, at this rate, it looks like I'm not gonna get it in time =.= Happy Deepavali to you guys!
Our apologies for the delay. We will send out the Yongnuo lens to you today. Stock just arrived in our office.

Ducame MQ-JA stock not yet arrive. We will send that to you separately next week.
Replied by,
Dr Koh
by Loon Eu Tat  Malaysia Dated: Thursday 19 October, 2017
Pelican Automatic Pressure Equalization Valve 1209A

is it possible to place an order for this Pelican accessory parts?
can't find it in your Pelican's Page.
Sorry, we do not sell repair parts for Pelican products.
Replied by,
Dr Koh
by pascal cosse   Dated: Tuesday 17 October, 2017
This is a complain:
Something you might want to change in your "second hand" equipment: it is ABSOLUTELY BORING that you show some items that "catch your eye" but in fact are actually "SOLD"
So maybe you want to show the potential customer:"hey, look in there, see all the nice GOODIES we have ! "
IMHO this is not a good idea....: the result is that it is so boring that I do not come back to check what is available..
Once sold, PLEASE remove from the list !
The search will be much easier and less frustrating.
And , I guess, more efficient.
Thanks for reading....
Dear Pascal,

We do clean up / moving SOLD products to SOLD category once a month. You can click to view the products in LIST format, then you will see the product SOLD / AVAILABLE status without having to click into it.
Replied by,
Dr Koh
by Simon Goh  Malaysia Dated: Monday 16 October, 2017
hi there,

I've recently purchase a few items from of more than RM4,000 value on 6th Oct and requested to issue a tax invoice under my office during the purchase.

No tax invoice is attached when I received the parcel on 13th Oct, therefore I follow up with an request email to both, and on the same time.

Can someone really look into my request since all contact numbers written on the website are either direct to voice mail or no 1pick up.

My order # is 123155, hope to hear from you soon.

Thank you in advance.
Dear Simon,

Tax invoice is issued out using our accounting software, hence there is a delay / separate from online shipped order. We will email you PDF copy of the tax invoice today. Sorry for the inconvenience caused.
Replied by,
Dr Koh
by chewcc  Malaysia Dated: Friday 13 October, 2017
i have recently bought a tamron 10-24mm f3.5-4.5 VLC lens from shashinki. All in all i am happy but it could have been better if i was informed earlier regarding the stock availibility of lens as i was made to follow up on my own, if not i would have received my lens really late ( possibly 1mth plus?). Otherwise, the product came in mint condition and i am very happy with shooting with this lens.
Dear Chewcc,

Our apologies for the delay and late in communication.
Replied by,
Dr Koh
by Wannasiri Wannasupchue  Malaysia Dated: Friday 13 October, 2017
I was looking for Sony lens around KL but all of them are out of stock. Finally, I found at Shashinki and decided to order. My item arrived very fast and very good packing. I would like to give 10 stars for you and I admire that your shop keep both side of feedback, therefore, customers can get the service information before they order.
Thank you so much
Thanks for the compliments and trust in ShaShinKi. We hope to serve you again soon!
Replied by,
Dr Koh
by jimmy   Dated: Wednesday 11 October, 2017
Order the item today morning and get it next day morning. Item was wrapped with 2 layers of bubble wrapper and another paper box (extra protection)*thumb up*. Still haven't go the chance to test the item till this weekend..maybe.
Thanks for the support, Jimmy!
Replied by,
Dr Koh
by loo poh chin  Malaysia Dated: Tuesday 10 October, 2017
Made payment thru FPX GOT approved and got stuck. Returned to web page my items still in shopping cart?
Have print screen of the approved transaction.
We have completed the checkout process for you.
Replied by,
Dr Koh
by Muhammad Fitri bin Azhar  Malaysia Dated: Monday 09 October, 2017
Kudos to Shashinki for a very good job in dealing with customer. Fast response through Whatsapp and even there is no available stock in the physical store, but the staff responds very fast to get the item form th supplier.... only take 1 business day to reach my hands (the shipment made on Friday evening and I got the item on Monday morning...the item is well wrapped with lots of bubblewrap so no damage is seen... I will definitely buy my camera equipment again and again on Shashinki wesbite plus the price of the original Malaysian set is very cheap as compared to other online store...
Thanks for the support, Fitri! We hope to serve you again soon!
Replied by,
Dr Koh
by Johnny   Dated: Wednesday 27 September, 2017

Can check when you will be expecting stock of Nikon D850. How long is your waiting list?


Quite long waiting list...might need to wait 1-2 months, depending on stock availability from Nikon Malaysia.
Replied by,
Dr Koh
by Patrick Kok  Malaysia Dated: Thursday 21 September, 2017
The product delivered was good. Bubble wrap of of the packaging was pretty safe to ensure my camera not affected by shipping. But the shipping was delivered byPOS Laju is slow. Highly not recommend Shashinki use their service anymore. Really terrible!
Dear Patrick, thank you for shopping at

We use PosLaju, Yamato TAQBIN, Citylink, & GDEX for shipping. You may request (type in the comment box during checkout) on your preferred courier. Sorry for the delay caused by PosLaju.
Replied by,
Dr Koh
by Low Chee Kong   Dated: Monday 11 September, 2017
My first time purchase, Order no:121954
Fast service, quick respond and good communication.
Item received, tested and functional. Thank You.
Thank you very much for the support to!
Replied by,
Dr Koh
by Sivanesan Ramdass  Malaysia Dated: Monday 11 September, 2017
Hi there Dr. Koh. I'm very much interested in buying at ShaShinKi and I plan to get the Sony a6500 (body only) very soon from your website. I know this question might be so ridiculous but how come you are able to sell all products at such low price? The a6500 is priced at RM5300 and that is the lowest I have ever seen so far. Is there any reason behind this? Previous stock or manufactured in different places or different materials used or something? Just curious and of course worried whether I am getting the best through ShaShinKi or is it for those who prefer lower budget. :)
Dear Sivanesan,

Thank you for contacting us. We sell only brand new latest stock Sony Malaysia warranty Sony A6500 to our customers.

Why so cheap? Because we don't overprice our products. We make small reasonable profit from selling.

We have hundred of thousands of happy customers that have shopped through us. Purchase with confidence from us.
Replied by,
Dr Koh
by Esther  Malaysia Dated: Saturday 26 August, 2017
My first time buying from Shashinki with good service from the staff. I ordered online on 24th Aug at night and get it on 26th Aug. Very nice experience and they even called to check whether they can change to TaQbin since my preferred courier Citilink already left by the time the package is ready for delivery because I need it latest by the following Wednesday. I got it on the same week (Saturday) instead with excellent packaging and camera in good condition.

Keep up the good works.

Thank you.

With regards
Dear Esther,

Thank you for the feedback and compliments! We hope to serve you again soon!
Replied by,
Dr Koh
by Magnus Wilson   Dated: Friday 25 August, 2017
Very nice experience and good service.

My shopping started with some initial questions via e-mail which were answered within a few hours where I also asked for advice on which items to chose between. I followed their advice and ordered via mail, got my proforma invoice and made an overseas bank transfer. They responded very quickly and timed the delivery exactly according to my travel plans. Then, I had to make an complementary order due to that one of my lenses broke, and they managed to squeezed in that delivery into the originally planned delivery as well. Excellent service, since I only had a window of 3 days to receive the items before traveling again.

All goods arrived with excellent packaging and worked perfectly. I'm very happy with my new camera and lenses.

Dear Magnus,

Thank you very much for the support and trust! We hope you enjoy the stay in Malaysia especially our Malaysian Food and HOT weather!
Replied by,
Dr Koh
by Woon Ting Chung  Malaysia Dated: Friday 25 August, 2017
Very quick delivery, plenty payment options. My only gripe would be the website is ancient, the used corner can be overwhelming. If therr is a quick list of items by category without picture in the used section it would be quite nice. Kudos for the free delivery and use of pos laju. Very quick delivery to Sarawak. Thanks guys. Fix the website please. =)
Our apologies for the old design of our website especially the used corner. We will try categories used items into several categories within this year. Thanks again for the feedback.
Replied by,
Dr Koh
by Shahrizal A.rahman  Malaysia Dated: Thursday 24 August, 2017
Order no: 120561 and 119868

Item: sony action camera hdr as 300r 1st and 2nd order.

Genuine and fast delivery. Give you 5 star for your help and service. Kipidap.
Dear Shahrizal,

Thank you for the Starsssss and support!
Replied by,
Dr Koh
by McCoy Wong  Singapore Dated: Thursday 10 August, 2017
Good morning,

Order nbr #121524

I would like to express my satisfaction on my order with you.

- Ordering service = 5 out of 5 stars.
- Payment service = 5 out of 5 stars.
- Delivery service = 5 out of 5 stars.
- Item received and quality = 5 out of 5 stars.
- Overall service = 5 out of 5 stars.

This is a highly recommended store to buy from.

Thank you.
Dear McCoy,

Thank you very much for the 5 stars rating to our product and services! We hope to serve you again soon!
Replied by,
Dr Koh
by Sam Gopal  Malaysia Dated: Friday 04 August, 2017
Ordered a Used "Like New" Nikkor AF-S DX 55-200mm.... Paid by Direct Debit, within the evening the item was despatched. received only 2 days later. PosLaju delivery van breakdown before delivery.
On the whole, the lens was very well protected and packed. Perfect - no chance of damage.
Took out the lens and did a thorough physical check. As described it was perfect, no issue.
Fitted in my D3400 camera. did several rounds of tests with various ISO/f-Stop/Shutter speed tests. Perfect. As good as new
Order Number: 121443
Date Ordered: Tuesday 01 August, 201
Thank you very much for the review and feedback on our product and services! Hope you enjoy the lens!
Replied by,
Dr Koh
by Tay  Malaysia Dated: Monday 24 July, 2017
This is far the worst service i have ever received. we purchased a camera and wanting to use it for our company event. unfortunately, was promised to deliver on thurday. what i dont understand is , if you knew there's an urgency in using the camera, and we are at the same state, cant you call us to pick it up or even deliver it to us personally.

this is what i call the extra mile you take. but instead you had to courier to us. we tried calling you and your office so many times to inform you that we have not received the canera.

but no one picks up any calls, not even the operations manager, NUR FARHANAH.. not even the office. at the end .. we have to make use our camera from the phone.

Thanks but NO Thanks to you.
Dear Tay,

The person from your company that sent the order to us is Suffiah. Please check with her on the detail email communication between her and us. We have not received any phone call or email from you on the urgent delivery of the camera.

We sent the quotation and tax invoice to your company on 9th July 2017, but your company only informed us that a cheque has been deposited to us on 19th July 2017 (Weds). We immediately replied to Suffiah that we can only send out the camera AFTER the cheque clears. She is aware of that.

The cheque only cleared on 21st July 2017 (Friday), and we posted out the camera on the same day the cheque cleared. PosLaju tracking number was emailed to Suffiah on the same day.

Our working day is Monday to Friday (9am till 5pm, 1-2pm lunch break), and half day (retail) on Saturday.
Replied by,
Dr Koh
by Ling Kwong Ming  Malaysia Dated: Monday 17 July, 2017
They hang up ur phone call , they not working very well , they are very lazy and impolite person

I send my item in for repair , I got quote and I paid , when I still trust this company , they mention two thing is broken , I wonder why it happens or how , so I ask for a detail report from their company to shashinki , they ask me wait . Two weeks later I ask again , the staff tell me nothing but I will pass to someone incharge , so I get mad and call in , after asking for the question few times ,she cant answer me and say wait boss call , then she hang up my phone , I thought its connection problem and I call in again , in malay MALAS NAK LAYAN ORANG CAM NI ?

Shashinki , I very dissapoint with ur company behave like this ,
Dear Ling,

I apologize on behalf of my staff. I have called you and whatsapp you personally to solve the case.
Replied by,
Dr Koh
by casey saw  Malaysia Dated: Friday 07 July, 2017
First time purchase on this Shashinki.
My Order Number: 120749
when checking for the product, it showing "In Stock", right after the payment done, the item change to notify when in stock and I receive the email stated Item(s) ordered will be shipped out once stock arrived (3-14 days).
call the number to double check again and is confirm no stock.
now i have to go through the hassle for requesting refund of the item.
This is just wasting my time.
Dear Casey,

We should have the product in stock, but as we moved to new office in May, our packing staff couldn't find where the Olympus UC-90 USB Battery Charger has been placed.

Our online stock system will automatically deduct the quantity and shows stock status according to quantity.

Our apologies for the inconvenient caused.
Replied by,
Dr Koh
by Cheng-Kuan Lim  Malaysia Dated: Wednesday 05 July, 2017
Very prompt delivery and careful packing, I like it, thank you! ++++++
Thanks for the support, Lim!
Replied by,
Dr Koh
by linton coke  USA Dated: Tuesday 04 July, 2017
They were very timely, and item was delivered before set date.
Thank you very much for the support and trust from USA!
Replied by,
Dr Koh
by Jake Ooi  Malaysia Dated: Tuesday 04 July, 2017
Very good service! Fast and the product is quite good.
Thanks for the compliments!
Replied by,
Dr Koh
by kelvin ng  Malaysia Dated: Monday 12 June, 2017
Hi Dr. Koh,
Very much thanks for spending few minute to reply my feedback. The Lenspen surface is sticky and rough but it works as it is. The quality is not as good as the 1st I bought which at the same price range.
Dear Kelvin,

Thank you for the feedback. I have refunded the Lenspen price back to you as shopping point. You may use the shopping point to purchase some other items at ShaShinKi, there is no expiry date.
Replied by,
Dr Koh
by kelvin ng  Malaysia Dated: Sunday 11 June, 2017
Hi Shashinki, all the while my orders were received the next day of shipment in Malaysia but I don't understand why the last order need a few days. The main success factors of online service are trustability of vendors, lowest price guarantee and speed as customers don't have the chance to sight the condition of product before purchase and the patience of waiting for delivery. Why I so frustrated was I had 2 orders which the goods are not in good condition that are A6000 cover and cleaning pen. I found wasting my time to feedback and return the goods to exchange therefore don't bother to highlight. Be frank, I really loose confidence and patience to order online in future.
Dear Kelvin,

Very sorry for the delay. The A6000 case defect is our mistake. We didn't check the condition properly prior to shipping out.

As for the Lenspen, are you referring to Lenspen NLFK-1 LensPro FilterKlear? The lenspen is sealed in its original packaging. May I know what is the defect?

Once again, our apologies for the disappointment.
Replied by,
Dr Koh
by Nel Son Toe  Malaysia Dated: Sunday 11 June, 2017
I initially drove to Shashinki outlet in Pulai on a Saturday morning thinking to do my purchase in person but unfortunately it was not open as stated in the website. Feeling disappointed, I tried to purchase online hoping that the delivery will be within 5 working days, in time for my family holiday. Shashinki actually delivered the purchase to me within 2 working days. Excellent. (But please update your outlet operating hours in your website) Thanks
Dear Nel,

Thank you very much for the continuous support!

Very sorry that we were closed on the 3rd June 2017 (Sat). I wasn't in Johor on that day, else I would be more than happy to come open our shop and welcome you.

(During bulan Ramadan and bulan Raya, we give weekends off to our staffs, so that they can have more time with their family. Anyhow, I will still be around to open the shop and serve on the last and coming Saturday.)
Replied by,
Dr Koh
by chong kong sang  Malaysia Dated: Friday 26 May, 2017
My first order which was from overseas, a Raynox DCR-250 Super Macro Close Up lens was delivered with the said time frame. The said lens was well made and the images taken with it were exceptionally sharp, details and crystal clear. Thanks al lot.
Dear Chong,

Thank you for the support!
Replied by,
Dr Koh
by Sung Than Lim  Malaysia Dated: Wednesday 24 May, 2017
Made an order for the MeFOTO Roadtrip Air travel tripod was happy that it arrived only 4 days after the order was placed. However, the order received was the wrong product. The MeFOTO Backpacker Air (cheaper and smaller) was sent to me instead. So, now due to the company's error, I will have to go through the trouble of repackaging and sending the product back to the Johor office and wait longer for what I actually paid and ordered. Not happy.
I am awaiting to see if cost of the shipping will be reimbursed or if I will have to bare the cost of their mistake. So disappointed.
Dear Lim,

Our apologies for the mistake. We will reimburse you the return shipping cost.
Replied by,
Dr Koh
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First & Largest!

We are the first & the largest online camera shop in Malaysia, started since 2005.
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We are the official dealer of Nikon and Canon Malaysia. You can trust our credibility as they only appoint creditable store for dealership.
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All prices shown at ShaShinKi are nett and at the lowest that we can offer. We do not put sales trap by selling accessories at high price to our customers.
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We take full responsibility of every parcel we sent. We use insured courier services. If a product is damaged or lost during shipping, we will replace with a brand new unit.
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