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by kelvin ng  Malaysia Dated: Sunday 11 June, 2017
Hi Shashinki, all the while my orders were received the next day of shipment in Malaysia but I don't understand why the last order need a few days. The main success factors of online service are trustability of vendors, lowest price guarantee and speed as customers don't have the chance to sight the condition of product before purchase and the patience of waiting for delivery. Why I so frustrated was I had 2 orders which the goods are not in good condition that are A6000 cover and cleaning pen. I found wasting my time to feedback and return the goods to exchange therefore don't bother to highlight. Be frank, I really loose confidence and patience to order online in future.
Dear Kelvin,

Very sorry for the delay. The A6000 case defect is our mistake. We didn't check the condition properly prior to shipping out.

As for the Lenspen, are you referring to Lenspen NLFK-1 LensPro FilterKlear? The lenspen is sealed in its original packaging. May I know what is the defect?

Once again, our apologies for the disappointment.
Replied by,
Dr Koh
by Nel Son Toe  Malaysia Dated: Sunday 11 June, 2017
I initially drove to Shashinki outlet in Pulai on a Saturday morning thinking to do my purchase in person but unfortunately it was not open as stated in the website. Feeling disappointed, I tried to purchase online hoping that the delivery will be within 5 working days, in time for my family holiday. Shashinki actually delivered the purchase to me within 2 working days. Excellent. (But please update your outlet operating hours in your website) Thanks
Dear Nel,

Thank you very much for the continuous support!

Very sorry that we were closed on the 3rd June 2017 (Sat). I wasn't in Johor on that day, else I would be more than happy to come open our shop and welcome you.

(During bulan Ramadan and bulan Raya, we give weekends off to our staffs, so that they can have more time with their family. Anyhow, I will still be around to open the shop and serve on the last and coming Saturday.)
Replied by,
Dr Koh
by chong kong sang  Malaysia Dated: Friday 26 May, 2017
My first order which was from overseas, a Raynox DCR-250 Super Macro Close Up lens was delivered with the said time frame. The said lens was well made and the images taken with it were exceptionally sharp, details and crystal clear. Thanks al lot.
Dear Chong,

Thank you for the support!
Replied by,
Dr Koh
by Sung Than Lim  Malaysia Dated: Wednesday 24 May, 2017
Made an order for the MeFOTO Roadtrip Air travel tripod was happy that it arrived only 4 days after the order was placed. However, the order received was the wrong product. The MeFOTO Backpacker Air (cheaper and smaller) was sent to me instead. So, now due to the company's error, I will have to go through the trouble of repackaging and sending the product back to the Johor office and wait longer for what I actually paid and ordered. Not happy.
I am awaiting to see if cost of the shipping will be reimbursed or if I will have to bare the cost of their mistake. So disappointed.
Dear Lim,

Our apologies for the mistake. We will reimburse you the return shipping cost.
Replied by,
Dr Koh
by Mohd   Dated: Wednesday 24 May, 2017
Whatapps utk pertanyaan langsung tak jawab.
Acah2 friendly, indah khabar dari rupa.. 'no bussiness no talk'???
Our apologies. May I know which phone number you whatsapp to? We received many whatsapp daily, so we might have overlook your enquiries.

You may call us directly at 07-5702078 / 5702079 or 0167736586.
Replied by,
Dr Koh
by ISMAIL OSMAN  Malaysia Dated: Friday 05 May, 2017
Setakat hari ini tahun 2017 saya telah berbelanja melebihi sepuluh ribu ringgit di ShaShinki.Bagi saya perhidmatan yang diberikan adalah baik dan
harganya berpatutan.Kakitangannya sentiasa membantu jika ada sebarang kesulitan. Namun yang menyakitkan hati saya ialah khidmat penghantaranya
iaitu TA-Q-BIN di mana tidak menepati masa dan bahagian khidmat pelanggannya tidak mesra pelanggan iaitu tidak memberi respond kepada pelanggan
yang memerlukannya. Keadaan ini membuatkan saya tawar hati lagi untuk memesan barangan dari sini buat masa hadapan.
Dear Ismail Osman,

Kami meminta maaf atas masalah TAQBIN. Kami boleh menghantar pesanan En Osman pada depan menggunakan PosLaju atau Citylink. Kami berharap En Osman dapat mencuba lagi servis kami.
Replied by,
Dr Koh
by Heng Way Ong  Malaysia Dated: Thursday 04 May, 2017
Hi, I have a canon 18-55 lens, the ribbon to control focus was broken, can I know how much for the cost to repair it. Thank you
Hi, estimated repair cost = RM200. You can send your lens to us.
Replied by,
Dr Koh
by Freddie Kwong  Malaysia Dated: Thursday 04 May, 2017
Hi guys!

I'm the first time customer. I ordered a Sony FE 50mm f1,8 lens yesterday and it arrived at my office in KL this morning! I opened the box and everything was well packed. Absolutely one of my best online shopping experience! Thank You!
Thanks for the support, Freddie! Do enjoy the great 50mm F/1.8 lens from Sony! It is one of the best!
Replied by,
Dr Koh
by Chooi Wai Mun  Malaysia Dated: Wednesday 03 May, 2017
Bought an a7 Sony. All good & ok. No sick at hand but they got it to arrive in few days. All ok works great. Sealed new in box.
Sony A7 is a great camera! Thanks for shopping with us!
Replied by,
Dr Koh
by Jude  Malaysia Dated: Wednesday 03 May, 2017
Do you have Godox TT685s with Godox X1T-S trigger for Sony a6000? What is the price for both?
Sorry, we do not carry that product at the moment.
Replied by,
Dr Koh
by Sulaiman Abdulkadir  Malaysia Dated: Saturday 29 April, 2017
Order # 118779. Thank you for the quick delivery. Order and make payment on Friday morning, received the order in excellent condition on Saturday afternoon..(the next day)..
Thanks for the support En. Sulaiman! We hope to serve you again soon!
Replied by,
Dr Koh
by Goh CH  malaysia Dated: Friday 28 April, 2017
bought Yn622n Rx and Tx. Like the way Shashinki respond to my queries. Despite waiting for the availability for Yn622N Tx, overall it was a good experience buying at this website. Thumbs up!
Thanks for the support Goh! Enjoy the YongNuo wireless flash trigger in TTL!
Replied by,
Dr Koh
by Desmond   Dated: Thursday 27 April, 2017
I am extremely happy at the way you response to me and keep me informed of the order status regularly. The delivery was extremely fast and very professional. I would definitely recommend my friends to shop with you.
Thanks for the feedback and kind words! We hope to serve you again soon!
Replied by,
Dr Koh
by Chandra Sekran  Malaysia Dated: Wednesday 19 April, 2017
Dear Sirs,

I have been pleasantly surprised at the consistent speed with which you respond to queries and on the delivery of items upon order being placed with you. On top of its all, your prices for the cameras and accessories are very competitively priced.

Keep up the quality of service you have rendered. I have no hesitation of patronizing your outlet for my camera items.

Dear Mr Chandra, thank you very much for the continuous support and compliments!
Replied by,
Dr Koh
by ALBERT TEO  Malaysia Dated: Friday 14 April, 2017
Purchased fujifilm X100F from shashinki, well packed and delivery really fast. Customer service feedback(whatsapp) very well and politely, im very satisfied. Definately will come back again. (thumb up)
Thank you for the support, Albert! Enjoy the very best compact camera from Fujifilm!
Replied by,
Dr Koh
by TENG YONG HENG  Malaysia Dated: Thursday 13 April, 2017
I have bought DJI Phantom 3 Professional from Shashinki last week.after unbox i have not see the any warranty card from DJI,How can i register and make sure the item
is under warranty?thankyou
DJI does not give physical warranty card. When you power ON the drone, DJI will ask you to register and activate the drone. So warranty starts from the day you activate it, DJI will have the record.
Replied by,
Dr Koh
by Johnny Lim  Malaysia Dated: Thursday 06 April, 2017
- Ordered an Sony Alpha a5100 Brown color on Monday (3/4/17) and received the items in execellent condition on Thursday (6/4/17).
- Items as described.
- Prompt replies received via emails and whatsapp.
- Very good customer service.
- Will shop again in future.

Keep up the good work!
Thanks for the support and compliments! We hope to serve you again soon!
Replied by,
Dr Koh
by Gideon Khoo  Malaysia Dated: Wednesday 05 April, 2017
Received the items in excellent condition on Monday 03/04. Items as described. Very fast postage. Thank you.
Thanks for the support, Gideon!
Replied by,
Dr Koh
by mohammad azlan mat bunut  Malaysia Dated: Sunday 02 April, 2017
hai there, i had question can this model Nikon Type B Focusing Screen for F6 - Standard Matte Screen with AF Marks & 12mm Center Circle replace my d7000 focusing screen??
Cannot fit D7000.
Replied by,
Dr Koh
by Chooi Wai Mun  Malaysia Dated: Friday 31 March, 2017
Ordered an a7. Well boxed in postage. Really genuine BNIB unopened. Excellent communication. Arrived in 3days.
Thank you for shopping with us and glad that you are happy with the condition of the camera!
Replied by,
Dr Koh
by david lee  malaysia Dated: Friday 31 March, 2017
the items have been received over the weekend. thank you for the quick and efficient service.
keep up the good work!
Thank you for the support, David.
Replied by,
Dr Koh
by Yuen May Hoo  Malaysia Dated: Wednesday 29 March, 2017
-Shopped here a couple of times, products are of good quality and delivered well and fast.
-A great service and experience I got when the item I ordered was out of stock, Shashinki actually offered me a couple of alternative products including the price and how much I have to top up for the payment! thus I dont have to do searching all over again and do some calculation. Extremely convenient and happy about it!
-Emails are being replied very fast, from the time i place an order to out of stock and re ordering the new alternative, all took within an hour. Salute.

Keep up the good work!.
Dear Yuen,

Thank you for the support and compliments! We hope to serve you again soon!
Replied by,
Dr Koh
by Man Kiew Chin  Malaysia Dated: Friday 17 March, 2017
Bought a Tamron lens, imported, the price was very cheap compare to the original.
Everything was ok just only the shipping took 2 weeks.
Overall is good.
Thanks for the support, Chin!

Your Tamron lens is original as well, only difference is warranty. We called it IMPORT set and it has 1 year ShaShinKi warranty.
Replied by,
Dr Koh
by Kevin Khoo  Malaysia Dated: Wednesday 15 March, 2017
Ordered Aipo AP-38EX Dry Cabinet from Shashinki on Saturday and received the parcel on Tuesday. Item is in good condition upon unbox and working condition. However no invoice provided in the box. Contact Shashinki today and they agreed to email to me via email. Overall feedback is great and this is my 2nd purchase from them.
Aipo products was shipped directly from Aipo warehouse, hence we couldn't insert physical tax invoice into it. Official tax invoice has been emailed to you.
Replied by,
Dr Koh
by Asiah Husain  Malaysia Dated: Monday 13 March, 2017
Hi there,

can I check with you, is WU-1a Wireless Mobile Adapter supports Nikon D7000
Hi, this adapter is not compatible with D7000. The WU-1a is compatible with the following Nikon cameras: D7100, D5200, D3200, D3300, Df, COOLPIX A, COOLPIX P330, COOLPIX P520, COOLPIX P530, COOLPIX P7800, Nikon 1 S2

For any query, please email to us at shop@shashinki.ocm
Replied by,
by Bryan Lee  Malaysia Dated: Friday 03 March, 2017
It's my first time buying from Shashinki. Shipping was fast and very responsive from staff. I will purchase again if deal is good. Thanks
Thanks for the support, Bryan!
Replied by,
Dr Koh
by Faith Teoh   Dated: Thursday 02 March, 2017
My first time buying something as expensive as a camera lens online and was apprehensive at 1st. But my experience shopping with ShaShinki made it a pleasant and smooth experience. They were very patient with me with my inquiries. They have ready stock for the hard-to-get lens that I wanted (it was listed as 'sold out' in all the physical shops I know and even on Nikon M'sia website). I ordered a few days before CNY and asked whether it was possible for me to get it before CNY. I got the lens 2 days later which was before CNY eve. Thank you so much. ^_^ Lens came very well-packed and in good condition. I have a great time using the lens during CNY. I will definitely shop from Shashinki again next time. Thank you ^_^
Thank you very much for the compliments and support, Teoh! We are glad that you are able to use the lens during CNY!

Hope to serve you again soon!
Replied by,
Dr Koh
by Amirsharzi Tarmizi  Malaysia Dated: Wednesday 01 March, 2017
Can please sent me the TAx Invoice.....did not come with package..
Dear Amir,

We will email you the tax invoice once your order has been shipped out.
Replied by,
Dr Koh
by Ahmad Mursyidi Adzmi  Malaysia Dated: Wednesday 01 March, 2017
I ordered a fixer, a chemical to develop film which is really hard to get anywhere in Malaysia and I'm quite surprised that Shashinki actually provides the chemical in the first place. When I ordered it stated that it was out of stock but only after a day of making payment the item was shipped and it took only 1 day for me to receive my item. Well done I'm very satisfied. Price wise I won't complain because it is hard to get the items that I'm looking for. The only two downsides were, 1) the website doesn't provide a direct channel to make payment and we have to make external payment and show prove of payment. 2) the chemicals were very limited in terms of choices and brands.

I will order more for sure from Shashinki. Thank you!
Dear Ahmad,

Thank you for the support!

We actually have FPX payment that link directly to your bank for online transfer. We still keep Maybank, CIMB, Public Bank for offline or manual online transfer for our old customers that have been using us since 11 years ago. :)
Replied by,
Dr Koh
by mohammad azlan mat bunut  Malaysia Dated: Monday 27 February, 2017
I already make my payment but my tracking order still n/a. Just want to know when will I receive my tracking number?
Your order will be updated via email.
Replied by,
Dr Koh
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