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by Lee Chee Yian  Malaysia Dated: Friday 15 December, 2017
Hi Support team,

My Order # 125265 have error in 2 areas:
1) Under the address, the STATE should be Wilayah Persekutuan Kuala Lumpur and NOT "JOHOR"
2) The telephone contact please change to 012-2090633.

What should I do, cancelled the order and place new order or you on your side amend the order details, and I proceed to make payment via bank transfer? Please advise. Thank You.

CY Lee
We have ammended your order with the correct address and tel. Please check your email.
Replied by,
Dr Koh
by Raymond Bastion  Malaysia Dated: Friday 15 December, 2017
Good Morning
Still waiting for reply to the "Price Match" request for DJI Spark battery
Sorry for the late reply, email sent.
Replied by,
Dr Koh
by Ben  Malaysia Dated: Wednesday 13 December, 2017
Call office line no one answer, call mobile got hung up, what is this kind of customer service?
Hi Ben,

When did you call? Our lunch time is 1-2pm, so no one in office during that time.

You may call me directly at 0167627788
Replied by,
Dr Koh
by James Wong  Malaysia Dated: Thursday 30 November, 2017
Ordered a few items but 1 item was out of stock. Took a few days of phone calls and email to sort it out. I opt to get a refund for the 1 item that was out of stock. Process was easy and good response from customer service. Once completed items were delivery within 1 day.
Dear James, thanks for the support and your patience.
Replied by,
Dr Koh
by Jeanne Wong  Malaysia Dated: Thursday 30 November, 2017
Dear Shashinki,

I have received my order #124382.

I'm writing this to thank the Shashinki team for their customer service as they were very patient with my constant emails about my order throughout the past two weeks between the order and shipment. Everything was delivered intact and in good condition. Again, thank you so much for your responsiveness and patience.

Best wishes.
Thank you very much for taking the time to write the feedback for us, Jeanne!
Replied by,
Dr Koh
by Edvin Ong  Malaysia Dated: Thursday 30 November, 2017
Dear Shashinki

I just purchased a used Jusino BS-18 ballhead that has a defect. The panning knob (smallest knob) cannot lock the ballhead from turning. It still can move left and right after I tighten all the knobs.

Please inform me how to return this ballhead.

I also used up some of my points to buy this ballhead. Will my points be returned/refunded/recredited to me?

Thank you.

Edvin Ong
012-236 0780
You may return the ballhead to us for checking. If faulty and still under warranty, we will replace it for you.
Replied by,
Dr Koh
by Loon Eu Tat  Malaysia Dated: Friday 24 November, 2017
Hi Dr Koh, just miss out to key in the BlackFriday coupon yesterday when I purchased an item no 124598, is it possible you just direct deduct the amount of the coupon in the future? Will always miss to Key in the coupons once I hit the buy it now button and paid the amount. Thanks.
Hi Loon,

Our current system only allow coupon to be keyed in manually. We can't apply coupon automatically, as not all items will accept coupons (eg. gift vouchers), and there are some limitations on the coupons.
Replied by,
Dr Koh
by Andrew Ang  Malaysia Dated: Thursday 23 November, 2017
I have a Sony HandyCam Recorder Model DCR-DVD703E. Would like to know do you able to repair such a model. The playback and recording function is not working.
You can send the camcorder to us for checking.
Replied by,
Dr Koh
by Leonard   Dated: Thursday 23 November, 2017
I ordered an Olympus M Zuiko 40-150mm f/4-5.6 R lens online and paid in the evening. On the next morning, I was informed that payment was received but the product was out of stock and I was a little disappointed. They even suggested an alternative colour for the lens but I declined.

By that evening, however, I was informed that new stock has arrived and they managed to send it out to the courier before the end of the day. I received the lens the next morning even before I could check the tracking number on the courier's website. It was well packed and the lens worked fine.

Thank you for the prompt and helpful service. Keep up the good work!
Our apologies for the delay. Thanks for the support!
Replied by,
Dr Koh
by Ching TS   Dated: Thursday 16 November, 2017
[USED] YongNuo YN-24EX TTL Macro Ring Light LED Flash For Canon E-TTL (S/N: 24108131) (Like New in Box!)

Hi, I wish to seek clarification on your advertisement today. Is the above item a ring flash or a twin light flash? The picture for this advert shows a twin light flash.

Hi Ching,

The picture shows the correct design of the flash. It is a twin light ring type flash.
Replied by,
Dr Koh
by Mike   Dated: Thursday 09 November, 2017
Dear Shashinki,

Item just arrived today, all item comes in good condition.packaging is very secure.the price also is also lower than other online shop that offer same item.very responsive to whatsapp during working hour.keep up the good service
Thanks for the support and compliments!
Replied by,
Dr kOH
by Teh  Malaysia Dated: Wednesday 08 November, 2017
Hi, like to find out is your offer on Nikon P900 which is on offer till end 31st Oct 17 is still on at Rm 2,098.80?
We still have limited stock at RM2098.80
Replied by,
Dr Koh
by ariffin   Dated: Tuesday 07 November, 2017
still waiting for my order (# 123770).last updated was on 30/10/2017,stated that expected shipping within a more than a week but still not received it.
Our sorry for the delay. Your order has been shipped out on 11th Nov 2017.
Replied by,
Dr Koh
by Poh Hau  Malaysia Dated: Tuesday 07 November, 2017
Do you sell Canon Powershot S120? I can't find it here. Or any S series higher?
Canon Powershot S120 is a very old model, already discontinued. You may consider Canon G9X Mark II

Or Canon PowerShot SX720
Replied by,
Dr Koh
by vic teoh  Malaysia Dated: Monday 30 October, 2017
Dear Sir,

Good morning.

I made two purchases from ShaShinKi in Oct/2017 and all items were delivered to me on time and in good condition. Thanks you very much and do keep it up.

Vic Teoh
Dear Vic,

Thanks for the trust and support!
Replied by,
Dr Koh
by Eng Cheong Leng  Malaysia Dated: Sunday 29 October, 2017
Dear Dr Kho,
I've ordered the Ducame Strober on my Order # 112328 and now one of the strobe failed me. When I plugged it in, it gives me the blinking red light and I can't use it. I need your help and advice. It just pass the 1 year warranty and it just fail. Need help.

Thank you.
You may send the strobe to us for repairing but there will be charges involved, since the warranty for the product is just 1 year and it has passed the warranty period. Please email to or call our service department at m / WhatsApp: +601156777371
Replied by,
Dr Koh
by Mohd Sapawi Mohamed  Malaysia Dated: Saturday 28 October, 2017
Dear Dr Kho,

I am still waiting for my order. Alread 2 weeks as promised.
My order Order # 123475.
How to cancel ?

I have sent you an email. Please check.
Replied by,
Dr Koh
by Johnny Woo  Malaysia Dated: Saturday 28 October, 2017
Just received my order of the Godox battery. The item looks different from the one offered on your website.

Kindly clarify.

Thank you.

We have emailed you.
Replied by,
Dr Koh
by Seng Whatt Wee  Malaysia Dated: Saturday 28 October, 2017
Dear Dr Kho

Aipo Model AP-48EX

The led display is unstable. After power on and off problem still there.

Appreciate your advice to rectify this problem. Unit purchased on 8.8.12.

Thank you.

Wee Seng Whatt
K Terengganu
The power adapter might be faulty. Since the product already more than 5 years old (out of warranty), so you will need to get a new power adapter.
Replied by,
Dr Koh
by Rudiyanto Philman Jong  Malaysia Dated: Thursday 26 October, 2017
I have bought quite a number of items at Shashinki. I am very satisfied with their quality of service and products. Well done and keep it up.
Dear Rudiyanto,

Thanks for the trust and support!
Replied by,
Dr Koh
by Joanne Tan  Malaysia Dated: Thursday 19 October, 2017
Its 5 days away from being a month since I ordered my items and I still have yet to see my items.

I called up your staff last week and there was no answer from their mobile so I called the tel no and was answered by a really blur malay girl who after that put me on hold because the one that could help me went on lunch break.. Thats fine.. I got a whatsapp later on from your staff teling me that my order has to come from overseas and will shipped the next week.

Well guess what?! ITS THE NEXT WEEK NOW that I'm filing this complaint with no updates whatsoever on my item
and again I'm going to ask this since your staff did not bother to reply me when I asked her.


Mind you, I patiently waited for 2 weeks before I made that call and I need my items for an event work happening next week and THANK YOU VERY MUCH, at this rate, it looks like I'm not gonna get it in time =.= Happy Deepavali to you guys!
Our apologies for the delay. We will send out the Yongnuo lens to you today. Stock just arrived in our office.

Ducame MQ-JA stock not yet arrive. We will send that to you separately next week.
Replied by,
Dr Koh
by Loon Eu Tat  Malaysia Dated: Thursday 19 October, 2017
Pelican Automatic Pressure Equalization Valve 1209A

is it possible to place an order for this Pelican accessory parts?
can't find it in your Pelican's Page.
Sorry, we do not sell repair parts for Pelican products.
Replied by,
Dr Koh
by pascal cosse   Dated: Tuesday 17 October, 2017
This is a complain:
Something you might want to change in your "second hand" equipment: it is ABSOLUTELY BORING that you show some items that "catch your eye" but in fact are actually "SOLD"
So maybe you want to show the potential customer:"hey, look in there, see all the nice GOODIES we have ! "
IMHO this is not a good idea....: the result is that it is so boring that I do not come back to check what is available..
Once sold, PLEASE remove from the list !
The search will be much easier and less frustrating.
And , I guess, more efficient.
Thanks for reading....
Dear Pascal,

We do clean up / moving SOLD products to SOLD category once a month. You can click to view the products in LIST format, then you will see the product SOLD / AVAILABLE status without having to click into it.
Replied by,
Dr Koh
by Simon Goh  Malaysia Dated: Monday 16 October, 2017
hi there,

I've recently purchase a few items from of more than RM4,000 value on 6th Oct and requested to issue a tax invoice under my office during the purchase.

No tax invoice is attached when I received the parcel on 13th Oct, therefore I follow up with an request email to both, and on the same time.

Can someone really look into my request since all contact numbers written on the website are either direct to voice mail or no 1pick up.

My order # is 123155, hope to hear from you soon.

Thank you in advance.
Dear Simon,

Tax invoice is issued out using our accounting software, hence there is a delay / separate from online shipped order. We will email you PDF copy of the tax invoice today. Sorry for the inconvenience caused.
Replied by,
Dr Koh
by chewcc  Malaysia Dated: Friday 13 October, 2017
i have recently bought a tamron 10-24mm f3.5-4.5 VLC lens from shashinki. All in all i am happy but it could have been better if i was informed earlier regarding the stock availibility of lens as i was made to follow up on my own, if not i would have received my lens really late ( possibly 1mth plus?). Otherwise, the product came in mint condition and i am very happy with shooting with this lens.
Dear Chewcc,

Our apologies for the delay and late in communication.
Replied by,
Dr Koh
by Wannasiri Wannasupchue  Malaysia Dated: Friday 13 October, 2017
I was looking for Sony lens around KL but all of them are out of stock. Finally, I found at Shashinki and decided to order. My item arrived very fast and very good packing. I would like to give 10 stars for you and I admire that your shop keep both side of feedback, therefore, customers can get the service information before they order.
Thank you so much
Thanks for the compliments and trust in ShaShinKi. We hope to serve you again soon!
Replied by,
Dr Koh
by jimmy   Dated: Wednesday 11 October, 2017
Order the item today morning and get it next day morning. Item was wrapped with 2 layers of bubble wrapper and another paper box (extra protection)*thumb up*. Still haven't go the chance to test the item till this weekend..maybe.
Thanks for the support, Jimmy!
Replied by,
Dr Koh
by loo poh chin  Malaysia Dated: Tuesday 10 October, 2017
Made payment thru FPX GOT approved and got stuck. Returned to web page my items still in shopping cart?
Have print screen of the approved transaction.
We have completed the checkout process for you.
Replied by,
Dr Koh
by Muhammad Fitri bin Azhar  Malaysia Dated: Monday 09 October, 2017
Kudos to Shashinki for a very good job in dealing with customer. Fast response through Whatsapp and even there is no available stock in the physical store, but the staff responds very fast to get the item form th supplier.... only take 1 business day to reach my hands (the shipment made on Friday evening and I got the item on Monday morning...the item is well wrapped with lots of bubblewrap so no damage is seen... I will definitely buy my camera equipment again and again on Shashinki wesbite plus the price of the original Malaysian set is very cheap as compared to other online store...
Thanks for the support, Fitri! We hope to serve you again soon!
Replied by,
Dr Koh
by Johnny   Dated: Wednesday 27 September, 2017

Can check when you will be expecting stock of Nikon D850. How long is your waiting list?


Quite long waiting list...might need to wait 1-2 months, depending on stock availability from Nikon Malaysia.
Replied by,
Dr Koh
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