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by Affendi  Malaysia Dated: Tuesday 16 December, 2014
Item ordered arrived fast and in order. Great! I will definitely be a repeat customer!
by Daren Yeo  Malaysia Dated: Tuesday 16 December, 2014
very good service...will support on future...
by Hafiizi Ismail   Dated: Friday 12 December, 2014
Bismillah, alhamdulillah...my parcel already delivered to me safely. Im really happy with the faster delivery with your company. my suggestion for the future, I hope you put some box for customer to choose their delivery service either within poslaju, taqbin or others delivery service. hope you will improve it in the future. Thanks =)
by Ivan Chiron Yaman  Malaysia Dated: Thursday 11 December, 2014
I've been purchasing quite a bit from ShaShinKi lately and with every order I found that they're getting better and more efficient, which set and example for any services. Their fast response and prompt action to any problems that arises during any purchases earn my praises. Kudos to their team.

All items received from them are always in good shape and I had no problems while using them. I will definitely recommend them to other photographers.
by Emmanuel Olalere  Malaysia Dated: Wednesday 10 December, 2014
I read about the exceptional service on Shashinki hence why i decided to try it out, to my disappointment however all goods I have purchased have ALWAYS been delayed. The most recent being an accessory pack for the Zoom H2N and a Jusino Tripod with order number # 92018. The first Item which I bought was the Zoom H2N and even that took more than two weeks. Granted the item was out of stock but feedback was slow and I had to message Lydia before I was even updated.

Pros for Shashinki includes a wide range of items and price match function but the cons outweigh the pro for me, considering the fact that I order here with the belief that it will be quick and will be delivered on time. Even in cases where items are out of stock It should be updated on the sales page to as to prevent frustration.

The Jusino tripod is the last item I will be purchasing at Shashinki unless I hear better, the diverse range of products sold are useless if the communication and delivery channels are not up to par. Do have a nice day and hope you have better luck than me

Reply by Dr Koh,

First of all, our apology for the delay and frustration caused by your purchases and experience at ShaShinKi.

Order # 92018 - Order received on 06 Dec 2014. Our apology that Jusino AX-255 Black colour was out of stock. We will send BLUE colour to you today as per agreed in the email. Very sorry for the delay.

Order # 91880 - Order received on 03 Dec 2014 for Zoom APH-2n Accessory Package. We are still waiting for stock to reach us from our supplier. (Please let us know if you want to cancel this order for full refund, as we are not confident if local supplier has stock and it might take more than 2 weeks for us to get stock)

Order # 90200 - Order received on 15th Oct. Payment acknowledged and updated on 15th Oct. On 16th Oct, we got reply from our local supplier that the Zoom H2n Handy Recorder was out of stock locally, so we immediately emailed you on the same day about the delay. Order was shipped on 27th Oct, reached you on 28th Oct. (Our apology for lack of communication between 16th to 27th period). Order concluded within 13 days from the date of order.

All items purchased above have stock status written on the product page "Ships within 3-14 Days (depending on supplier's stock)". As Malaysia local supplier sometimes do not stock things up, so it may cause delay in some cases. We tried to fulfill all orders as per what we promised, "3-14 days" but sometimes it is still beyond our control.

Once again, our apology.
by Joe  Malaysia Dated: Friday 05 December, 2014
You see, people have this wrong conception about "online shopping" especially buying expensive goods like electronics/digital gadgets. For me it all started 3 years ago when I was a student. I bought a tripod from Shashinki and was already impressed of their service as I received it just the very next day. Then, 3 years later, this year, the time has come for me to upgrade to D750 full frame and I was hesitating whether to grab the kit lens or upgrade it to Tamron 24-70. I sent an email to Shashinki and Dr.Koh himself replied me within an hour with his personal suggestions and experience on tamron. So, without further delay, I placed order right away (1x D750 nikon set and 1 x tamron 24-70 import set). It was Thursday and I knew that I needed to use the camera on next Tuesday. I was actually just trying my luck as the import set usually takes 3 to 14 days arrive! But to my surprise, on Friday evening, I received an shipping notice saying that all my goods had been delivered ! I received them on Monday 1pm ! I am very satisfied with Shashinki in terms of competitive pricing(actually almost the best price compared to any other retailers(shoplot or online store), wide range of products(from camera to laptop,cell phone), and most importantly the good support and after sales service. So back to the story, Tuesday, I used my new camera and was really happy with it. Then the very next day on Wed,I saw a post from Shashinki FB sharing a review on GoPro Silver. Well, I've been hesitating to grab HERO 3+ almost a year ago, I took a deep breath and bought it straight away without any hesitation. No surprise this time as I received my GoPro the very next day within 24 hours ! To all photographers, enthusiasts, camera man, students, adults, tech-savvy, no more hesitation and I strongly recommend ShaShinKi as your one and only camera store, fast and secure is what I can say to you. Keep it up Shashinki ! Good job ! *P/S shashinki didn't pay me for this review :P
by Zahirah  Malaysia Dated: Monday 01 December, 2014
Hi, I ordered the FUJIFILM X-E2 camera (body only) and the FUJIFILM XF 23mm F1.4 lens, apart from being cheaper than the retail price. The service was fast and efficient too.

Will definitely buy more from ShaShinki. Excellent.
by Edmund Lee Kuan Wey  Malaysia Dated: Friday 28 November, 2014
I made order Olympus E-5 (Body) on Monday (24 Nov), make payment on Tuesday (25 Nov) & request it to be send by Friday (28 Nov) & it arrived Thursday (27 Nov), & would like to say thank you to DrKoh & Shashinki, very good job & hope to buy more stuff again.
by Surya Battula  Malaysia Dated: Thursday 27 November, 2014
Ordered SR-N2204-K30 Sirui N-2204 Tripod + Sirui K-30X Ball Head (Free Bag),

Very happy to receive it within 5 days of ordering and in perfect Condition. Great Service. Thanks Shashinki..

Really happy to refer friends and trade further.

Surya
by Mahira Khairia Muliotoh  Malaysia Dated: Friday 21 November, 2014
I am pleased how they kept their promise in giving the cheapest price online and the fact that you can use your buying points to minus the charges as it is considered your puchase points. A good way to keep your client coming back to buy more.

But I dislike the fact that there was supposed to be free shipping in Malaysia but Sabah and Sarawak consumers suddenly ended up in having to pay shipping fees when its already stated that the whole country is eligible for free shipping. Last time I checked, Sabah and Sarawak is in Malaysia. So please take note of that. It is Misinformation and I sense discrimination with a mixture of ignorance on Shashinki's side when Shashinki stated themselves that there is free shipping within Malaysia.

I may or may not purchase again. Depending on if Shashinki has what I want, provides a better price than the ones I surveyed in the market and can deliver within the duration before I need it.

I give a 7 out of 10.

Reply by Dr Koh,

Dear Mahira, thanks for your feedback. Yes, we knew Sabah and Sarawak are part of Malaysia. In fact, I myself am from Sarawak. There is no discrimination at all, and the FREE SHIPPING within Malaysia applies to over 80% of our products at ShaShinKi, and only certain large and heavy items (bag, dry cabinet, heavy tripod...etc.) have extra shipping fee charge to Sabah and Sarawak, which is stated on the product page. The reason for the charge is because of the high shipping fee for those items when sending to Sabah and Sarawak, and if we factor that into our cost, that makes our selling price not attractive especially to those who are in Peninsular Malaysia. As our profit margin is low, we can't absorb the shipping fee ourselves.

Eg. AIPO Analog Series AS-25 Dry Cabinet is selling at RM268. Shipping fee to Sarawak / Sabah is RM90 (it is much more than the profit we have). If we put the selling price at RM358 and give free shipping to WHOLE MALAYSIA, we actually make more profit but it is not attractive to those who stay in Peninsular Malaysia.

Again, not all items have this shipping surcharge. Jusino tripod though heavy and big, we still give free shipping to Sabah / Sarawak.
by Lo Liang Chou  Malaysia Dated: Wednesday 19 November, 2014
Item arrived in very protective packaging, reliable service .Thanks,ShaShinki!
by Mohamad Hafizam  Malaysia Dated: Tuesday 18 November, 2014
I am very satisfied with the customer service as their replied my email frequently.
The packaging is very good and sure safe !
by jacky chiong  Malaysia Dated: Tuesday 18 November, 2014
very satisfied with customer service and pro package delivery. Thx Shashinki team. looking forward for next purchase. :D
by MOHD SYAHRIL ABAS  Malaysia Dated: Wednesday 12 November, 2014
Very fast delivery. Professional packaging for free postage. Tremendous.
Thank you
by J.Colour  Malaysia Dated: Tuesday 11 November, 2014
Upgraded my drybox from Shashinki with the best deal in town. Best part is that the item arrived at my doorstep without me going out to purchase! Thank you!
by Ivan Yaman   Dated: Friday 07 November, 2014
Very prompt response to customers questions and complains on top of good services and wide range of products.
by Leong Shay Mei  Malaysia Dated: Friday 31 October, 2014
I tried using the 'Price Match' function, and to my surprise it really works! Delivery is made within a day. All in all, I am extremely satisfied with Shashinki.
by Leong Kooi Keen   Dated: Saturday 25 October, 2014
ordered sigma lense 18-35mm f1.8, it arrived within 2 days. superb!
by Chai  Malaysia Dated: Sunday 19 October, 2014
Received my lens and screen protector in well packaging, the used lens is in excellent condition as per stated :) The delivery time is wrong tho (was told that it will be delivered between 6pm-9pm as i requested for night delivery) but luckily i'm on day off today. Thank you Shashinki! Looking forward for my next purchase :)
by Robert Sed yong Tseu  Malaysia Dated: Thursday 02 October, 2014
Order Number: 89691 arrived in perfect condition. Thanks for the fast and reliable service.
by richardo   Dated: Monday 29 September, 2014
Delivery on time and service satisfaction. Really reliable supplier of camera gears.
by Alvin Ng  Malaysia Dated: Monday 22 September, 2014
Dear Dr. Koh,

I have received the items in good conditioned. Tested with fabrics underwater overnight (6 hours or more) without getting the fabric wet. Trust the DicaCap and will place important documents during my beach time next month.

Thank you so much for providing such efficient feedback and communication. Thank you!


Happy & Glad Buyer,
Alvin Ng
by Chua Tiaw Kheng   Dated: Saturday 20 September, 2014
Dear Dr Koh,
Order Number: 89333.
I have received the Sigma len and UV filter yesterday. i tested a few shots this morning and it works perfectly with my Canon 60D. Thank you for fast service.
I love len made in Japan as it quality is good.

I was a bit disappointed to receive my previous Tamron Len as it is made in China . This len is very light and the quality is not as good as my earlier Tarmron len which was made in Japan. May be it's better to import Tamron len from Japan which of course will be more expensive but good quality.
by Elvis Kok  Malaysia Dated: Friday 12 September, 2014
Hi Dr Koh and Shashinki fellow,

Updates on my case:
My order number: # 89197

Item was received in yesterday morning and in well package. Tested and have a good result.
I would like to thanks Shashinki fellow for taking prompt action and respond to my case, also special thanks to Dr.Koh to follow up this case in person. Please take this as a compliment from customer and keep the good momentum ongoing, definitely i will re-visit again and hope the courier service will be up to standard by the time! Cheers!
by Elvis Kok  Malaysia Dated: Wednesday 10 September, 2014
Hi Shashinki,

I have to comment about the delivery company TAQBIN and strongly recommend Shashinki to consider change to other delivery service company.

Incident background:
I have placed my order on 8/9 and as promised by TAQBIN, the item should be deliver by the next day 9/9 8-12pm. However, on 9/9, I did not receive the item and make a call to TAQBIN Customer Service, and been told the item still in JB branch and yet to sent. This is the 1st disappointment make by them.

The next day, which today 10/9, I do track the item status and shown "Under Investigation". Then I call to customer servise again and check, then been inform the item was sent to selangor on 9/9, then wrongly deliver and then sent back to JB and now still at JB branch due to their internal mistake, this is not acceptable as a delivery service. Also, I don't receive a single call from TAQBIN about this matter and progress, this is extremely poor service ever.

I would like to make an official complaint about this matter to Shashinki and Taqbin, kindly assist to expedite the process and deliver by today.

My order number: # 89197

Thanks,
Elvis
------------------------------
Reply by Dr Koh,

We have reported your case to TAQBIN Manager. They promised to deliver your order tomorrow. Sorry for the inconvenience.
by Radziamir Mazlan  Malaysia Dated: Thursday 04 September, 2014
Speedy delivery! Prices for certain stuff are little bit expensive but looking forward for my next purchase.
by Nurulhusna  Malaysia Dated: Thursday 04 September, 2014
I ordered the DiCAPac waterproof phone case on Wednesday and got the item by Friday morning. Item arrived as described. My first time buying here. Excellent service. Fast shipping. Will write the product review once I test out my phone case on holiday. Highly recommended!
by Saifurudin Rosman   Dated: Tuesday 02 September, 2014
good service and reliable.

Thanks
by Abdul Hamid   Dated: Thursday 21 August, 2014
The Nikon remote cord, which I ordered from ShaShinKi, arrived in good condition. Thank you for a speedy delivery.
by ANDY NG   Dated: Wednesday 20 August, 2014
THE NIKON 72MM CPL IS VALUE FOR MONEY.
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