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by Chung CY  Malaysia Dated: Sunday 04 March, 2018
Dear ShaShinKi,

May I know whether you guys have any planning on importing the Fujifilm X-H1?

Would like to know the estimated price for Malaysia, cause i'm interested!

Thanksss :)
Dear Chung,

We will get local Fujifilm Malaysia set during the early lauching stage. Import set will only be worth getting normally after 3-6 months, where price is more attractive by then. During initial launching time, import set normally is similar price as per local Fujifilm Malaysia set.
Replied by,
Dr Koh
by wahida sabri  Malaysia Dated: Saturday 03 February, 2018
Hi. i went to your shop in Pulai Flora. But it close. I tought it close at 1pm.
Sorry, we opened late today. I have met your husband and he has bought the camera from us. Thanks for the support!
Replied by,
Dr Koh
by Kellie Miandal  Malaysia Dated: Thursday 01 February, 2018
very nice. I love it. thanks
Dear Kellie,

Thanks for the compliments!
Replied by,
Dr Koh
by AMIRUDDIN ABU BAKAR  Malaysia Dated: Monday 29 January, 2018
DSC-RX10M4 Sony Cyber-shot DSC-RX10 IV Digital Camera .. At this moment is a good bridge camera since I used another brand of bridge camera ..
Thanks for the feedback of the camera. Yes, Sony RX10 IV is a very good camera, long zoom and amazing 4K quality with time-lapse as well.
Replied by,
Dr Koh
by Nuril Anwar Md Sidek  Malaysia Dated: Tuesday 23 January, 2018
I don't want refund, I want my lens.
Dear Mr Nuril, sorry, we have checked with Nikon and several suppliers, the AF 24mm F/2.8D lens is currently out of stock. No ETA from suppliers, hence we can only arrange refund back to you. Refund has been made on 23rd Jan 2018 to your CIMB account.
Replied by,
Dr Koh
by Nuril Anwar Md Sidek  Malaysia Dated: Tuesday 23 January, 2018
Where the hell is my Nikon 24mm imported lens? Its already 2 weeks and no shipment and update. The last update the item is out of stock, but you still post in the site as available? I need the lens before CNY~!!! I'll take this issue to local forum, this is how shashinki treat their customer~!!!! Call never pickup...whatsapp never answer~!!!
Dear Nuril,

Sorry, the Nikon AFD 24mm lens that you ordered is still out of stock. I have sent you email.
Replied by,
Dr Koh
by jonathan ukong peru  Malaysia Dated: Wednesday 17 January, 2018
bought tamron 70-300 vc used. got squeal like metal grinding. whatsapping but told it was normal for tamron 70-300 to make that kind of sound. like really?
like the sound when metal spoon bein press against a ceramic plate or what ever.e mail me please.
We have sent you an email. You may return the lens to us for full refund.
Replied by,
Dr Koh
by Ngui Yew Fong  Malaysia Dated: Wednesday 10 January, 2018
I got my Manfrotto Xpro500 in good condition Yesterday.... and the service is good, is always remind us about the item
Thank you very much for the support and patience in waiting!
Replied by,
Dr Koh
by Haron Kitan  Malaysia Dated: Friday 05 January, 2018
Hi, may I know the tentative shipping date for my order dater 19 Dec 17. It has been a while that the status remain pending. If it takes too long to re-stock, is it possible to cancel my order as I may be able to try source from other place.

Yes, refund can be arranged. I have sent you an email.
Replied by,
Dr Koh
by Abdulrazak   Dated: Monday 01 January, 2018
I have purchased numerous items from Shashinki in the past. Today I had some issues with my account that led me to create another account via Facebook. To my surprise, I noticed that the items that I was about to purchase have different price tags when I use the new account compared to my original account.

Appreciate if some explanation be given on this issue.

I am holding my decision to purchase AIPO AP-88EX dry cabinet and Tascam TM-2X microophone.

BTW, my original account is working now.

Thank you.
Dear Abdul Razak,

When you use FB login, our system won't be able to know if you are in Malaysia or oversea customers (Malaysia address will add 6% GST, while oversea address does not have GST).

So, the price you see is WITHOUT GST. But when check out, our system will add/remove GST based on your final SHIPPING address. If your shipping address is in Malaysia, then you will see the final price WITHIN GST included when completing your order.
Replied by,
Dr Koh
by Wan Irfan  Malaysia Dated: Thursday 28 December, 2017
I have received my camera safely,your service and price are good,will buy again from this website in the future,
However it seems like I’m missing an item which is an extra canon battery,Is this a problem?
The camera that I bought stated a bonus of a camera bag,SD card and extra canon battery(I did get the bonus bag and SD card but not the battery)

Other than that everything was perfect even the mailing,tyvm
Dear Irfan,

For the free battery, you need to register online at Canon Malaysia website and claim directly from them. Canon Malaysia will post the battery to you.
Replied by,
Dr Koh
by Ryan Tan  Malaysia Dated: Tuesday 26 December, 2017
Dear Dr Kho,

I have recently purchased a dry cabinet and the order number for your reference is #125453.

The cabinet arrived quickly and thank you for the quick delivery. Unfortunately something was wrong with the cabinet door. It was slanted and could not close properly. I have also sent you photos of the cabinet thru whatsapps. Could you please advice the next course of action please?

Many thanks

Hi Ryan,

I have sent you an email. Please check.
Replied by,
Dr Koh
by Raymond Bastion  Malaysia Dated: Sunday 17 December, 2017
Good Morning Dr.Koh
Have not received your email reply yet.
Please resend to
I have sent you an email.
Replied by,
Dr Koh
by Lee Chee Yian  Malaysia Dated: Friday 15 December, 2017
Hi Support team,

My Order # 125265 have error in 2 areas:
1) Under the address, the STATE should be Wilayah Persekutuan Kuala Lumpur and NOT "JOHOR"
2) The telephone contact please change to 012-2090633.

What should I do, cancelled the order and place new order or you on your side amend the order details, and I proceed to make payment via bank transfer? Please advise. Thank You.

CY Lee
We have ammended your order with the correct address and tel. Please check your email.
Replied by,
Dr Koh
by Raymond Bastion  Malaysia Dated: Friday 15 December, 2017
Good Morning
Still waiting for reply to the "Price Match" request for DJI Spark battery
Sorry for the late reply, email sent.
Replied by,
Dr Koh
by Ben  Malaysia Dated: Wednesday 13 December, 2017
Call office line no one answer, call mobile got hung up, what is this kind of customer service?
Hi Ben,

When did you call? Our lunch time is 1-2pm, so no one in office during that time.

You may call me directly at 0167627788
Replied by,
Dr Koh
by James Wong  Malaysia Dated: Thursday 30 November, 2017
Ordered a few items but 1 item was out of stock. Took a few days of phone calls and email to sort it out. I opt to get a refund for the 1 item that was out of stock. Process was easy and good response from customer service. Once completed items were delivery within 1 day.
Dear James, thanks for the support and your patience.
Replied by,
Dr Koh
by Jeanne Wong  Malaysia Dated: Thursday 30 November, 2017
Dear Shashinki,

I have received my order #124382.

I'm writing this to thank the Shashinki team for their customer service as they were very patient with my constant emails about my order throughout the past two weeks between the order and shipment. Everything was delivered intact and in good condition. Again, thank you so much for your responsiveness and patience.

Best wishes.
Thank you very much for taking the time to write the feedback for us, Jeanne!
Replied by,
Dr Koh
by Edvin Ong  Malaysia Dated: Thursday 30 November, 2017
Dear Shashinki

I just purchased a used Jusino BS-18 ballhead that has a defect. The panning knob (smallest knob) cannot lock the ballhead from turning. It still can move left and right after I tighten all the knobs.

Please inform me how to return this ballhead.

I also used up some of my points to buy this ballhead. Will my points be returned/refunded/recredited to me?

Thank you.

Edvin Ong
012-236 0780
You may return the ballhead to us for checking. If faulty and still under warranty, we will replace it for you.
Replied by,
Dr Koh
by Loon Eu Tat  Malaysia Dated: Friday 24 November, 2017
Hi Dr Koh, just miss out to key in the BlackFriday coupon yesterday when I purchased an item no 124598, is it possible you just direct deduct the amount of the coupon in the future? Will always miss to Key in the coupons once I hit the buy it now button and paid the amount. Thanks.
Hi Loon,

Our current system only allow coupon to be keyed in manually. We can't apply coupon automatically, as not all items will accept coupons (eg. gift vouchers), and there are some limitations on the coupons.
Replied by,
Dr Koh
by Andrew Ang  Malaysia Dated: Thursday 23 November, 2017
I have a Sony HandyCam Recorder Model DCR-DVD703E. Would like to know do you able to repair such a model. The playback and recording function is not working.
You can send the camcorder to us for checking.
Replied by,
Dr Koh
by Leonard   Dated: Thursday 23 November, 2017
I ordered an Olympus M Zuiko 40-150mm f/4-5.6 R lens online and paid in the evening. On the next morning, I was informed that payment was received but the product was out of stock and I was a little disappointed. They even suggested an alternative colour for the lens but I declined.

By that evening, however, I was informed that new stock has arrived and they managed to send it out to the courier before the end of the day. I received the lens the next morning even before I could check the tracking number on the courier's website. It was well packed and the lens worked fine.

Thank you for the prompt and helpful service. Keep up the good work!
Our apologies for the delay. Thanks for the support!
Replied by,
Dr Koh
by Ching TS   Dated: Thursday 16 November, 2017
[USED] YongNuo YN-24EX TTL Macro Ring Light LED Flash For Canon E-TTL (S/N: 24108131) (Like New in Box!)

Hi, I wish to seek clarification on your advertisement today. Is the above item a ring flash or a twin light flash? The picture for this advert shows a twin light flash.

Hi Ching,

The picture shows the correct design of the flash. It is a twin light ring type flash.
Replied by,
Dr Koh
by Mike   Dated: Thursday 09 November, 2017
Dear Shashinki,

Item just arrived today, all item comes in good condition.packaging is very secure.the price also is also lower than other online shop that offer same item.very responsive to whatsapp during working hour.keep up the good service
Thanks for the support and compliments!
Replied by,
Dr kOH
by Teh  Malaysia Dated: Wednesday 08 November, 2017
Hi, like to find out is your offer on Nikon P900 which is on offer till end 31st Oct 17 is still on at Rm 2,098.80?
We still have limited stock at RM2098.80
Replied by,
Dr Koh
by ariffin   Dated: Tuesday 07 November, 2017
still waiting for my order (# 123770).last updated was on 30/10/2017,stated that expected shipping within a more than a week but still not received it.
Our sorry for the delay. Your order has been shipped out on 11th Nov 2017.
Replied by,
Dr Koh
by Poh Hau  Malaysia Dated: Tuesday 07 November, 2017
Do you sell Canon Powershot S120? I can't find it here. Or any S series higher?
Canon Powershot S120 is a very old model, already discontinued. You may consider Canon G9X Mark II

Or Canon PowerShot SX720
Replied by,
Dr Koh
by vic teoh  Malaysia Dated: Monday 30 October, 2017
Dear Sir,

Good morning.

I made two purchases from ShaShinKi in Oct/2017 and all items were delivered to me on time and in good condition. Thanks you very much and do keep it up.

Vic Teoh
Dear Vic,

Thanks for the trust and support!
Replied by,
Dr Koh
by Eng Cheong Leng  Malaysia Dated: Sunday 29 October, 2017
Dear Dr Kho,
I've ordered the Ducame Strober on my Order # 112328 and now one of the strobe failed me. When I plugged it in, it gives me the blinking red light and I can't use it. I need your help and advice. It just pass the 1 year warranty and it just fail. Need help.

Thank you.
You may send the strobe to us for repairing but there will be charges involved, since the warranty for the product is just 1 year and it has passed the warranty period. Please email to or call our service department at m / WhatsApp: +601156777371
Replied by,
Dr Koh
by Mohd Sapawi Mohamed  Malaysia Dated: Saturday 28 October, 2017
Dear Dr Kho,

I am still waiting for my order. Alread 2 weeks as promised.
My order Order # 123475.
How to cancel ?

I have sent you an email. Please check.
Replied by,
Dr Koh
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