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Home » Customer's Feedback
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by ANAS ADNAN  Malaysia Dated: Thursday 03 May, 2018
Please improve on your website payment system
Thanks for the feedback, Mr. Anas. We currently offer PayPal, Credit Card (Master & Visa), FPX for all Malaysia banks, offline / manual online transfer via M2U, CIMBClicks, PBe, COD via Yamato TAQBIN in selected area.
Replied by,
Dr Koh
by Tho Nguyen  Malaysia Dated: Friday 27 April, 2018
Hi Shop,

last time a bought a AIPO Analog Series AS-31 Dry Cabinet (31L) with Digital Display in Order # 121637 but now it's not working anymore.
I tried to search for AIPO warranty but dont know where.

Could you help to check where I can bring my cabinet for warranty? i am living in Penang, Maylaysia.

Thank you so much.
Dear Tho,

I have emailed you. Please check.
Replied by,
Dr Koh
by Elle   Dated: Wednesday 25 April, 2018
Hi, just to drop a little feedback on my order.

I think there's a need to have a bit of an inventory update reflected on the website I placed an order for a black Sony a6300, but was informed that it was out of stock 2 weeks later, and before I placed the order- both my enquiry and the website stated that the black a6300 was in stock.

On the plus side, I got my a6300 (had it swapped to the silver model instead) yesterday and am quite pleased with it :)
Dear Elle,

Our apologies for the wrong stock status online. Some of our customers walk into to our retail store to purchase camera, and we forgot to update the stock online, hence the discrepancy in stock status.

We thank you for your willingness to change to A6300 silver colour. This is a new colour just recently released by Sony for the A6300 model. Hope you like it!
Replied by,
Dr Koh
by Tan Boon Ming  Malaysia Dated: Saturday 21 April, 2018
I have purchased a used nikkor 50mm manual focus lens. The delivery is super fast and I am really surprised by it!

However, when I got the lens I am a little disappointed. The lens is NOT what the title suggested.
Anyway, part of the reasons are I didn't ask and research more before I make the purchase, thus I mistaken it as an Ai lens.
Because of that, I can't use some of the functions on my F3.
But, the at least Dr. Koh is kind enough to explain to me which is a big plus!

I hope the staff should label the item correctly next time, especially for the older gears like lens and camera.

p.s. do the store offer trading used gear for another used gear?
Dear Tan,

Our apologies for the mistaken in the descriptions of the 50mm lens. Our staff was confused with the Ai, non Ai and AiS lenses of Nikon.

Yes, we do offer trade in of used items for another used item. Please send your items to us.
Replied by,
Dr Koh
by Ethan Chan  Malaysia Dated: Tuesday 17 April, 2018
I have a technical question
Is Yongnuo Ring Flash14EX can be fit into my Canon 100m Macro Lens and Canon body 550D?
thanks
Hi, Yes, It is compatible with your Canon 550D.
Thank you.
Replied by,
Lydia
by Lim Kok Hooi  Malaysia Dated: Thursday 12 April, 2018
Order # 127842

How long is the stock will arrived? I need to use it on Saturday wedding job purposes. At least get notify update.
Hi, your order has been shipped out on the same day. Please check your mail box for the tracking number, thank you.
Replied by,
LYDIA
by Bryan Chan  Malaysia Dated: Saturday 07 April, 2018
Hi . Can i check when can you deliver Order Number: 127462 ? Im still waiting for shipment .
Hi, your order has been shipped out 0n 10th. Please check your mail box for the tracking number.
Replied by,
Lydia
by Constantine Peter Jupili  Malaysia Dated: Tuesday 03 April, 2018
You guys are awesome!! I do online shopping almost every month and the customer service is nothing like you. You guys are obviously in the different level. I am by far extremely satisfy with you service as well as the packaging of the products. I have no doubt in doing shopping with you even if the transactions worth thousands. Keep up the good work!!!

Sincerely,
From Sabah
Dear Constantine,

Thanks for the kind words and thanks for the trust and support in us. We hope to serve you again soon!
Replied by,
Dr Koh
by kinyin Lee  Malaysia Dated: Tuesday 27 March, 2018
Shashinki has done an excellent job. The mavic Air that I ordered was sent to me on the same day I ordered. They responded to my WhatsApp message very fast and also called me on the color that I wanted. Excellent service
Dear Kinyin,

Thank you for your support and trust in us!
Replied by,
Dr Koh
by Chung CY  Malaysia Dated: Sunday 04 March, 2018
Dear ShaShinKi,

May I know whether you guys have any planning on importing the Fujifilm X-H1?

Would like to know the estimated price for Malaysia, cause i'm interested!

Thanksss :)
Dear Chung,

We will get local Fujifilm Malaysia set during the early lauching stage. Import set will only be worth getting normally after 3-6 months, where price is more attractive by then. During initial launching time, import set normally is similar price as per local Fujifilm Malaysia set.
Replied by,
Dr Koh
by wahida sabri  Malaysia Dated: Saturday 03 February, 2018
Hi. i went to your shop in Pulai Flora. But it close. I tought it close at 1pm.
Sorry, we opened late today. I have met your husband and he has bought the camera from us. Thanks for the support!
Replied by,
Dr Koh
by AMIRUDDIN ABU BAKAR  Malaysia Dated: Monday 29 January, 2018
DSC-RX10M4 Sony Cyber-shot DSC-RX10 IV Digital Camera .. At this moment is a good bridge camera since I used another brand of bridge camera ..
Thanks for the feedback of the camera. Yes, Sony RX10 IV is a very good camera, long zoom and amazing 4K quality with time-lapse as well.
Replied by,
Dr Koh
by Nuril Anwar Md Sidek  Malaysia Dated: Tuesday 23 January, 2018
I don't want refund, I want my lens.
Dear Mr Nuril, sorry, we have checked with Nikon and several suppliers, the AF 24mm F/2.8D lens is currently out of stock. No ETA from suppliers, hence we can only arrange refund back to you. Refund has been made on 23rd Jan 2018 to your CIMB account.
Replied by,
Dr Koh
by Nuril Anwar Md Sidek  Malaysia Dated: Tuesday 23 January, 2018
Where the hell is my Nikon 24mm imported lens? Its already 2 weeks and no shipment and update. The last update the item is out of stock, but you still post in the site as available? I need the lens before CNY~!!! I'll take this issue to local forum, this is how shashinki treat their customer~!!!! Call never pickup...whatsapp never answer~!!!
Dear Nuril,

Sorry, the Nikon AFD 24mm lens that you ordered is still out of stock. I have sent you email.
Replied by,
Dr Koh
by jonathan ukong peru  Malaysia Dated: Wednesday 17 January, 2018
bought tamron 70-300 vc used. got squeal like metal grinding. whatsapping but told it was normal for tamron 70-300 to make that kind of sound. like really?
like the sound when metal spoon bein press against a ceramic plate or what ever.e mail me please.
We have sent you an email. You may return the lens to us for full refund.
Replied by,
Dr Koh
by Ngui Yew Fong  Malaysia Dated: Wednesday 10 January, 2018
I got my Manfrotto Xpro500 in good condition Yesterday.... and the service is good, is always remind us about the item
Thank you very much for the support and patience in waiting!
Replied by,
Dr Koh
by Haron Kitan  Malaysia Dated: Friday 05 January, 2018
Hi, may I know the tentative shipping date for my order dater 19 Dec 17. It has been a while that the status remain pending. If it takes too long to re-stock, is it possible to cancel my order as I may be able to try source from other place.

tq
Yes, refund can be arranged. I have sent you an email.
Replied by,
Dr Koh
by Abdulrazak   Dated: Monday 01 January, 2018
I have purchased numerous items from Shashinki in the past. Today I had some issues with my account that led me to create another account via Facebook. To my surprise, I noticed that the items that I was about to purchase have different price tags when I use the new account compared to my original account.

Appreciate if some explanation be given on this issue.

I am holding my decision to purchase AIPO AP-88EX dry cabinet and Tascam TM-2X microophone.

BTW, my original account is working now.


Thank you.
Dear Abdul Razak,

When you use FB login, our system won't be able to know if you are in Malaysia or oversea customers (Malaysia address will add 6% GST, while oversea address does not have GST).

So, the price you see is WITHOUT GST. But when check out, our system will add/remove GST based on your final SHIPPING address. If your shipping address is in Malaysia, then you will see the final price WITHIN GST included when completing your order.
Replied by,
Dr Koh
by Wan Irfan  Malaysia Dated: Thursday 28 December, 2017
I have received my camera safely,your service and price are good,will buy again from this website in the future,
However it seems like I’m missing an item which is an extra canon battery,Is this a problem?
The camera that I bought stated a bonus of a camera bag,SD card and extra canon battery(I did get the bonus bag and SD card but not the battery)
Order#125477

Other than that everything was perfect even the mailing,tyvm
Dear Irfan,

For the free battery, you need to register online at Canon Malaysia website and claim directly from them. Canon Malaysia will post the battery to you.

https://ylwc.canon.com.my/users/login
Replied by,
Dr Koh
by Ryan Tan  Malaysia Dated: Tuesday 26 December, 2017
Dear Dr Kho,

I have recently purchased a dry cabinet and the order number for your reference is #125453.

The cabinet arrived quickly and thank you for the quick delivery. Unfortunately something was wrong with the cabinet door. It was slanted and could not close properly. I have also sent you photos of the cabinet thru whatsapps. Could you please advice the next course of action please?

Many thanks

Ryan
Hi Ryan,

I have sent you an email. Please check.
Replied by,
Dr Koh
by Raymond Bastion  Malaysia Dated: Sunday 17 December, 2017
Good Morning Dr.Koh
Have not received your email reply yet.
Please resend to rayab47@yahoo.com
Thanks
I have sent you an email.
Replied by,
Dr Koh
by Lee Chee Yian  Malaysia Dated: Friday 15 December, 2017
Hi Support team,

My Order # 125265 have error in 2 areas:
1) Under the address, the STATE should be Wilayah Persekutuan Kuala Lumpur and NOT "JOHOR"
2) The telephone contact please change to 012-2090633.

What should I do, cancelled the order and place new order or you on your side amend the order details, and I proceed to make payment via bank transfer? Please advise. Thank You.

CY Lee
We have ammended your order with the correct address and tel. Please check your email.
Replied by,
Dr Koh
by Raymond Bastion  Malaysia Dated: Friday 15 December, 2017
Good Morning
Still waiting for reply to the "Price Match" request for DJI Spark battery
Regards
Sorry for the late reply, email sent.
Replied by,
Dr Koh
by Ben  Malaysia Dated: Wednesday 13 December, 2017
Call office line no one answer, call mobile got hung up, what is this kind of customer service?
Hi Ben,

When did you call? Our lunch time is 1-2pm, so no one in office during that time.

You may call me directly at 0167627788
Replied by,
Dr Koh
by James Wong  Malaysia Dated: Thursday 30 November, 2017
Ordered a few items but 1 item was out of stock. Took a few days of phone calls and email to sort it out. I opt to get a refund for the 1 item that was out of stock. Process was easy and good response from customer service. Once completed items were delivery within 1 day.
Thanks.
Dear James, thanks for the support and your patience.
Replied by,
Dr Koh
by Jeanne Wong  Malaysia Dated: Thursday 30 November, 2017
Dear Shashinki,


I have received my order #124382.

I'm writing this to thank the Shashinki team for their customer service as they were very patient with my constant emails about my order throughout the past two weeks between the order and shipment. Everything was delivered intact and in good condition. Again, thank you so much for your responsiveness and patience.


Best wishes.
Thank you very much for taking the time to write the feedback for us, Jeanne!
Replied by,
Dr Koh
by Edvin Ong  Malaysia Dated: Thursday 30 November, 2017
Dear Shashinki

I just purchased a used Jusino BS-18 ballhead that has a defect. The panning knob (smallest knob) cannot lock the ballhead from turning. It still can move left and right after I tighten all the knobs.

Please inform me how to return this ballhead.

I also used up some of my points to buy this ballhead. Will my points be returned/refunded/recredited to me?

Thank you.

Edvin Ong
012-236 0780
You may return the ballhead to us for checking. If faulty and still under warranty, we will replace it for you.
Replied by,
Dr Koh
by Loon Eu Tat  Malaysia Dated: Friday 24 November, 2017
Hi Dr Koh, just miss out to key in the BlackFriday coupon yesterday when I purchased an item no 124598, is it possible you just direct deduct the amount of the coupon in the future? Will always miss to Key in the coupons once I hit the buy it now button and paid the amount. Thanks.
Hi Loon,

Our current system only allow coupon to be keyed in manually. We can't apply coupon automatically, as not all items will accept coupons (eg. gift vouchers), and there are some limitations on the coupons.
Replied by,
Dr Koh
by Andrew Ang  Malaysia Dated: Thursday 23 November, 2017
I have a Sony HandyCam Recorder Model DCR-DVD703E. Would like to know do you able to repair such a model. The playback and recording function is not working.
You can send the camcorder to us for checking.

https://shashinki.com/shop/repair.php
Replied by,
Dr Koh
by Leonard   Dated: Thursday 23 November, 2017
I ordered an Olympus M Zuiko 40-150mm f/4-5.6 R lens online and paid in the evening. On the next morning, I was informed that payment was received but the product was out of stock and I was a little disappointed. They even suggested an alternative colour for the lens but I declined.

By that evening, however, I was informed that new stock has arrived and they managed to send it out to the courier before the end of the day. I received the lens the next morning even before I could check the tracking number on the courier's website. It was well packed and the lens worked fine.

Thank you for the prompt and helpful service. Keep up the good work!
Our apologies for the delay. Thanks for the support!
Replied by,
Dr Koh
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