Customer service was excellent. Always there to answer questions even at midnight or weekends. Salute to that. Item arrived just 1 or 2 days after payment made. Box is has only slight den at top side due to the plastic strap, but inside, item was packed snugly cushioned by moulded styrofoam. So the bent did not affect the product at all. Just a suggestion that maybe a piece of cartoon illustration to bring out the item from the box is good. Because it is quite a struggle to bring it out without someone holding the box down. It is not a big problem but certainly will help giving a heads up upon opening the box. As for the item itself, it arrives in good condition with a simple yet adequate manual. Item was functioning normally. Great product I would say as it is quite spacious to cater for 2 to 3 slr with moderate length lens. But certainly can go to 4 or 5 slr body with no lens attached if one can arrange neatly on the drawers. Quite a number of non telephoto lenses (more than 3 as arranged in the picture) can be arranged on the curved soft cushion. In summary, given the buying experience, I would definitely shop again with shashinki and would recommend it to others. Best part is, this product comes with FREE SHIPPING!.
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