The next time you make your booking at AirAsia…do take note on the Convenience Fee that they are going to charge you if you use your CREDIT CARD to pay for the ticket.
Yes, by default they will want you to pay via Credit Card, so that they can charge you the Convenience Fee (RM5 per person if I remember correctly). If you chose to pay via local bank (Maybank, CIMB…etc.), then you will see that the Convenient Fee is automatically waived off. However, my last use of AirAsia is that they don’t allow me to pay via local bank, as the page is NOT working right for Other Banks. So I am FORCED to pay using my credit card and have to pay extra RM15 for 3 person booking. I pay one time, but they are charging me as per person’s booking.
My total paid amount is RM265, while the convenience fee is RM15. This meant I paid 5.66% for using my credit card.
Is this legal? I thought Master and Visa forbidden merchants from charging customers when using the credit card?
AirAsia…they will try to squeeze whatever that is possible from you… 🙁
(Update: Just found out that AirAsia has this Convenience Fee page:
So called to subsidize the costs of the payment systems at AirAsia website…yeah…right…)
10 thoughts on “AirAsia Convenience Fee (Extra Charge when using Credit Card to Pay!)”
yup, I realised that too a month or so back.. ridiculous right?
My fren just told me that if pay using maybank2u (direct debit) no need to pay convenience fee.
Aiks, if i m told earlier, i would have save rm100, booked for 10 persons >.<
i really don’t get it, wat’s d “convenience” for? for them or for the customer? will it be cheaper if purchase by OTC with cash then?
Wyell: is the credit card charges that bank will charge the merchant and now airasia is pushing the load to us.
Why still using air asia when MAS is offering equally cheap ticket? Plan your trip well and you will find that MAS is actually much much much more “convenient” then the so-called “now everyone can fly” airline. Don’t believe? Try checking MAS website before going to air asia website next time when you want to purchase a ticket.
Got to know about this fee on AA few days ago. Got annoyed, didn’t want to waste my time complaining to AA, just purchased return flight for 5 pax with FY.
Really pissed off ! Out of sudden get charged for rm16 convenience fee! Added up my 2 way ticket is not promo price anymore , plus those high charges for tax plus those so call service fees! They should at least upfront inform their customer instead of straight charge it to our credit card. I really wonder if hhete is anything that we cam do about it? Where is consumer protection for the product transparency and discolure???
I’m from the Philippines. It would have been my family’s first time to fly with AirAsia, but I got very, very disappointed with the credit card processing fee that I decided to just book with my usual airlines. There really is nothing convenient about it AirAsia’s so-called convenience fee. Effectively, they are discouraging payment by credit card by charging an extra fee (this is illegal in the Philippines’ price laws, I think). I don’t really mind paying by direct debit, but only if the link in the AirAsia website actually works. I hope things get better in the future. AirAsia does have the most destinations amongst SOutheast Asian budget airlines.
Count yourselves lucky! Here in Phnom Penh they charge $6 for the fee!!! So on a $50 return flight I need to pay $12 that’s 24% to use my card.
Well in Australia it’s $32 so try and fly anywhere cheap. Not possible