A Defective Tokina AT-X 116 PRO 11-16mm Lens

I ordered a Tokina AT-X 116 PRO 11-16mm Lens for my customer few days ago.

As usual, I check every unit of lens before sending out to my customer. To my dismay, I found the Tokina AT-X 116 PRO 11-16mm Lens that I received on 13th March 2008 (Thursday) is defective. There are some defect or weird pattern on the front element coating. I showed it to my wife and she agreed on the “butterfly” pattern.

kkk_1178.JPG

The defect is actually quite hard to notice, unless you put it under the correct light angle.

The photo below is under a slightly different angle (see the lens hood angle is different), and you can’t really see or detect the “butterfly” defect:

kkk_1177.JPG

Here’s a closeup of the butterfly:

kkk_1178_c.JPG

For me, it is NOT acceptable, though unlikely the defect is going to be shown on the final image.

Since my customer trusted on me on getting a good copy of Tokina lens, so I always put myself in my customer’s shoe. If I have to pay $$$ for a lens, I would expect it to be “perfect” or “near perfect”. Since I can’t accept this kind of defect myself, so I rejected the lens and returned it to my supplier. I shall receive a replacement on Tuesday or Wednesday.

My apologize to my customer for the delay of delivery by extra few days… 🙁

Yes, I sell the lens at ShaShinKi.com. The Tokina AT-X 116 PRO 11-16mm Lens can be ordered at:

http://shashinki.com/shop/…t-x+116&x=0&y=0

About Dr Koh 1535 Articles
An Entrepreneur, Photographer, Coder, Lecturer, Father, Husband, Believer, Sinner...

7 Comments

  1. How does that affect the final image? Unless you have images that have been distorted or damaged by that ‘defect’, you are very much libelling a product of Tokina’s without proof.

  2. Hi squodge,

    For me, that is a defect in coating. Isn’t the picture clearly shown the defect? Without proof? What proof do you want?

    Final image?

    Go take out one of your most expensive lens, get a knife and scratch across it. Will that scratch be shown in the final image? I doubt. Still, if you are paying $$$ for a brand new lens, will you want to it to have that kind of defect on it?

    Maybe you do, but personally I will not compromise for such defect and I will not want my customers to compromise for such defect.

    🙂

  3. Khoking,

    Thanks for customer oriented professionalism.
    Could you please let us know what kind of filter you are using in Tokina AT-X 116 PRO 11-16mm Lens. We will be glad to know filter type recommendation specially for this lens.

    Thanks,
    Have a good one.

    SKV

  4. How I wish all sellers had the same concern to give the best to their customers as you have!

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