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by Kula   Dated: Sunday 02 August, 2015
ShaShinKi called to discuss the details of my orders and help me make an informed choice about my purchase. They provided great support throughout and replied my emails quickly. I was initially hesitant to purchase online but my experience with ShaShinki has been very encouraging. Will definitely buy here again if I need anything.

Summary:
- Great customer service
- Prompt response

I would write about the delivery + condition etc. but my item is in transit and this feedback is about their customer service.
by JIA LIANG LEE  Malaysia Dated: Tuesday 28 July, 2015
Just received the parcel. Thanks for the immediate postage.
by rovie edward  Malaysia Dated: Tuesday 14 July, 2015
finaly i found the gamilight speedlight reflector....at shashinki...with easy and fast online shoping....
by Hafiz  Malaysia Dated: Tuesday 14 July, 2015
Items are packed really well according to order list and arrived in good condition via TAQBIN COD. All emails were replied within the hour. Expect future purchases from me. Easy, fast and accurate. Recommended.
by Kelly Teo  Malaysia Dated: Friday 10 July, 2015
Fast delivery.. Good service.. They do the best for any request make by customer..
by Azizi Afiq Mohd Zaki  Malaysia Dated: Wednesday 08 July, 2015
Fast. Item been packed good. Easy to buy. Easy to contact. Friendly service too :-)
by Wong   Dated: Monday 06 July, 2015
Quick delivery, loved it. Thanks.
by Peter Ward  Malaysia Dated: Monday 29 June, 2015
I have used multiple online sites for purchasing photography equipment.

ShaShinKi is now my preferred site due to the nice personalised service, prompt delivery * and good service including after sales service.
* I was disappointed once when an advertised product wasn't in stock when the website stated it was, I purchased then had to wait 6 weeks or so for delivery.
This ended up being a supplier problem (except for the website showing in stock) and ShaShinKi did their best to purchase another item from a different supplier.

Overall a nice experience. :)
by Muhammad Yusri Yaacob  Malaysia Dated: Saturday 27 June, 2015
First time bought product from shashinki.. very fast delivery and the packaging is nice..item received as described (Jusino AX-254 Lightning Blue Professional Traveller Series 4-Sections Tripod).. will trade again..
by Grace  Malaysia Dated: Friday 26 June, 2015
The product was received in good condition. Very efficient service. Keep up the good job Shashinki. 😊
by Boris  Russia Dated: Thursday 25 June, 2015
I ordered the video hunter for Ricoh GXR...... delivered quickly, accurately packed... remarkable service!
by Ngu Lok Huat  Malaysia Dated: Thursday 25 June, 2015
2015 Satisfied customer. BEAT the PRICE and make me little HAPPIER. Item received in good condition. Prompt and efficient customer service. Nice packaging. Come back again if got many many offer.
by Bryan Chan  Malaysia Dated: Saturday 20 June, 2015
Customer service was great as questions asked were promptly answered. Goods were promptly delivered as well. Thumbs up.
by Douglas Ghani  Malaysia Dated: Friday 05 June, 2015
I am a satisfied customer...

Order took slightly longer to reach, but this wasn't ShaShinKi's fault as the state I come from had a 2 day public holiday over the weekend which stretched to the following Monday.

Definitely won't hesitate in future purchases from website.

Thumbs up...
by Juan  Spain Dated: Monday 25 May, 2015
Product good, but transport very expensive and customs "surprise" was 1/3 of the product's price ! It is a shame, but not worth buying in Malaysia when living in Europe.
by Fabrice Mannarino  France Dated: Monday 25 May, 2015
Instant answers to the questions but inefficiency. Do not warn of possible customs fees which represented one third of the price of the object. Bad surprise. Never purchase by this site.
by Chan Wai Wah  Malaysia Dated: Monday 25 May, 2015
No reply or feedback on product faulty & product inquiry at all from emails.

Reply by Dr Koh,
Sorry for overlooking your email. Replied.
by LIANA JACOB  Malaysia Dated: Wednesday 20 May, 2015
So far the services was good. All item that i bought from shashinki received in good condition.
by Scott Wong  Malaysia Dated: Monday 04 May, 2015
Excellent service and very prompt delivery by Team Shashinki. Highly recommended and the service is very commendable.
Thank you so very much !!!
by Sarah Lim  Malaysia Dated: Thursday 30 April, 2015
I have bought many items from Shashinki and have always had great service. All my items have arrived swiftly and in good condition. On one ocaision where there was a delay, I feceived a phone call to inform me.
by jijie  malaysia Dated: Wednesday 29 April, 2015
First time bought product from shashinki..very fast delivery and the packaging is nice..item received as described (used item)..will trade again..
by leehamza  malaysia Dated: Thursday 23 April, 2015
I received my item in good condition and fast. Very good online shopping web. Tq
by NURUL AIN  Malaysia Dated: Wednesday 22 April, 2015
First time buying from Shashinki,service is good!will continue shopping with shashinki!keep it up!
by ChoongMing  Malaysia Dated: Friday 17 April, 2015
Being a first time customer I'm very pleased with the service from Shashinki. I placed an order for a Nikon DSLR at 11am 13/4, received email notification that it was shipped out (from JB) 5pm 14/4 and received the camera at 3pm 15/4. Love the camera! Thank you.
by Pearly  Malaysia Dated: Thursday 16 April, 2015
I received my package for order #96812 today (16 Apr. 2015). All items are in very good condition. Thank you for the GST discount!
by Ian   Dated: Sunday 05 April, 2015
First time purchase for a major item a local site. They were very accommodating, took the pains to answer my questions patiently and rushed my order thru GST as promised. Great customer service from Dr Koh & Lydia.
by WONG GIAN YONG DANIEL  Malaysia Dated: Thursday 02 April, 2015
GOOD AFTER SALES SERVICE.

BATTERY OF SPEEDLITE ROSAK, THEY FREE TO CHANGE.

THANKS
by Raymond Chong   Dated: Wednesday 01 April, 2015
This is my first order from Shashinki.

I ordered a Fujifilm camera on 9th March .On 16th March, I emailed Dr. Koh enquiring the status of my order and disappointed there was no reply. Called the office on 17th , the staff said still waiting from supplier. Asked when can they delivery, answer - dont know. I called again on 19th, another staff answered and said still waiting. I told her to call the supplier and the reply was the colour of my choice was out of stock. I had no choice but to accept a different colour . Shashinki received the item on 20th and shipped to me via Pos Laju. As the name "Jaju" implies, they handled it too fast or in a hurry and put it in the wrong bag which ended up in Miri, Sarawak instead of Kota Kinabalu, Sabah. It finally arrived at my door on 24th March @ 3.30 pm via "Pos Lambat "

As a result of the delay, my subsequent order for a Fujifilm zoom lens cost RM139.00 more ( price increase ). However, to my delight, I received it on the 3rd days . It is Pos Jaju !

I placed another order on Sunday night ( 29th) and paid via ATM on 30th. Below is the message from track & Trace from Pos Laju : -
the item was shipped out on 31 Mar 2015,
1. 7:03 PM it was Picked up from the sender by PPL JOHOR BAHRU.
2. 8:35 PM Dispatch out from origin station PPL JOHOR BAHRU.

At the time ( 8.15 pm ) of writing this feedback, there isn't any movement at all. By right it should have arrived this afternoon. Knowing what day it is today, I hope it was not via Pos Lambat or on board XX370 .

All in all, if stocks are available from shashinki / supplier ,one might receive it on the 2nd or 3rd day respectively. This is what I call ON-LINE business !
However, it was a pleasure shopping with Shashinki except the 1st order and the pos lambat which is beyond shashinki's control.
by lukman terasid   Dated: Tuesday 31 March, 2015
email to shashinki asking about a product on site, but until now still no feedback . . . send again 2nd email but again still no respond, how come?

Replied by Lydia:
Your last emailed that we received was the bank slip you sent on January. Can you resend the email to shop@shashinki.com?
by Adam Tai  Malaysia Dated: Tuesday 31 March, 2015
I have been looking for a camera, but couldn't get it from local shop.
Shashinki able to get it for me within few days and I have received the item in good condition.
I am Shashinki customer since 2010 till now.
Shashinki always is my trusted online camera shop and I appreciate your good service and fast response.
Thank you!
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We are the first & the largest online camera shop in Malaysia, started since 2005.
Featured in Magazines, Newspapers, Groupon!
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All prices shown at ShaShinKi are nett and at the lowest that we can offer. We do not put sales trap by selling accessories at high price to our customers.
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We take full responsibility of every parcel we sent. We use insured courier services. If a product is damaged or lost during shipping, we will replace with a brand new unit.
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