ShaShinKi.com
BlogMalaysia.com
the Online Camera Shop!
JustinKC
Comment on February 17th, 2009.
Hmmmm im not having this problem but what i dislike about it is the disconnection. It disconnect more than i connect it online. Where is your location? Im in Sarawak and it works just fine.
KhoKing
Comment on February 17th, 2009.
Hi JustinKC,
Thanks for replying. I am online at Skudai, Johor. I think many users here, that’s why very slow.
dorjee
Comment on February 17th, 2009.
Hi,
I’d been using Celcom wirelessBroadband since last year and I agreed 100% that Celcom wirelessBroadband sucks!! Big Time!
I did called their helpline to complain but it doesn’t help at all!! If not for my frequent travel… I disconnect it ages ago!
Dang!
PLAINSPEAK
Comment on March 11th, 2009.
Celcom wireless broadband doesn’t just suck. It is A FRAUD.
I use it mostly around KLCC. On a good hour, I get 45kb/sec. On a bad hour, which is Most of The Time 24/7, I’ll be lucky if a standard Google search result page loads at all.
I don’t care what Celcom calls it - broad or not band. It is NOT EVEN A PRODUCT FIT TO BE MARKETED.
In Singapore this kind of product will be ignored and die within a week.
In Phillipines they will be laughed at.
In USA, they will be SUED UNTIL BROKE for FALSE ADVERTISING, and CAUSING LOSSES OF VALUABLE HOURS, not to mention EXTREME FRUSTRATION from the ROBBED 3,000,000 customers.
But then again, in a normal country, this kind of PLAIN CRAP product will be taken off the shelf within a week and public apology will be issued.
In Malaysia? People cannot tell the difference between a bureaucrat (bad service tolerated) and a private company - WHICH HAS THE SIMPLE OBLIGATION OF GIVE ME MY MONEY’S WORTH.
Malaysian Consumers need to learn CONSUMER POWER.
Celcom needs to learn the meaning of SHAME.
Randy
Comment on March 20th, 2009.
I am in Johor Bahru and unluckily subscribed to celcom BOASTband since last Jan.
They hv the so called 7-days $ back guaranteed trial period.
During the 1st 7-days, i hv nothing but praises for celcom, easy connection n w/o any disconnection, amazing speed, I youtube and watched online movies w/o any buffering. I just cant believe speed is really that fast.
Well, this is only their biz tactics, on the click of midnight, going to the 8th day, line was disconnected, signalling the end of honeymoon, here comes the nightmares.
I can hardly get a connection even after trying 20-30 times.
If and when i got connected, i was disconnected within 10 minutes, speed was sloooow.
Complaints and even went to celcom office, useless.
WHAT PUZZLE ME MOST IS WHY WAS IT THAT IT WAS SO GOOD DURING THE 7-DAYS PERIOD? AND TURN REVERSE ON DAY 8TH ONWARD?
All this while, i am using the pc on the same desk, in the same corner of the same room, and in the same house obviously.
Celcom just suck, liar, cheater, sxxx…..
Frustrated
Comment on March 24th, 2009.
Agree with everyone… in one word Celcom sucks
Jimmy Chua
Comment on March 24th, 2009.
I’m from Sarawak. Celcom really suck, man!
BadjingIreng
Comment on April 1st, 2009.
I happen to stumble on to this website and would like to pour our my frustration with Celcom broadband! I’d say it’s daylight robbery!! The first couple of days after signing up the service was fine. Then came the nightmare! Broadband my foot! Celcom ought to be closed down for bringing broadband service to shame! Streamyx is still the best for fast internet connection in Malaysia. Celcom .. go fuck a spider!!
Celcom victim
Comment on April 3rd, 2009.
For those celcom victims, pls make complaint to KTAK & SKMM as these are the regulatory govt bodies to monitor telco. Lastly, if this 2 bodies cant settle, send complaint to Jabatan Perdana Menteri to sit back and watch the battle. I have my case closed. Now with 700kbps (so far so good, not the end of my battle yet)
celcomtipu
Comment on April 17th, 2009.
Name:
Number: 25222
Content:
Dear Sir/Ms, you have exceeded the 5GB/ mth usage as per Celcom Broadband policy. We reserve the right to control yr broadband speed when deemed necessary. Thk U.
Time: 15/04/2009 00:25:47
rm98/month untuk 5gb!!!
fuck celcom!!!
CelcomIsLiar
Comment on April 18th, 2009.
I been using celcom broadband , all I can said never ever touch it. The worst connection and broadband service.
Now I end up change to Digi Edge where give me reliable and stable connection.
So whoever want a broadband, just avoid the celcom. The big Liar.
maria
Comment on April 23rd, 2009.
yes, celcom broadband sucks
mari kita guling celcom
kelvin
Comment on April 28th, 2009.
Well 100% they cheat our money. I paid $99 a month. First week damn fast after that it doesn’t work. It ran at bps instead of kbps! Can you imagine that speed!?? It took me minutes to load a complete yahoo homepage. Even a dial up is 100 times times faster. That’s crazy man. I’m gonna terminate next month. Don’t even think about watching youtube 8 days after you subscribed to celcom!
mazhard
Comment on April 29th, 2009.
I am Telekom Malaysia staff, celcom did gave us 5 platinum package for Celcom (no monthly rental , charges 15 sen/min to mobile number .. etc and an unlimited 3.5g broadband for only Rm50 /month ( i dont know if its stick to any GB per month since my usage is not to much .. no download etc) ).
What can i say .. during the coverage in shows 3g , its seem slow but i cant say anything since my hp signal only 3g. For that services, 300kbps is something good. However for that speed ( tested with speedtest.net) watching youtube is impossible without rebuffering.
Early this year , the signal change from 3g to H , and the speed is wonderful . Speedtest.net show the upload reaching 2.9Mbps - the maximum i can reach by my SE K660i. But very strengh the upload never over 150kbps. But is ok since i am downloader not uploader.
Recently , the signal still shows H, but the speed is going back to 3g age. Even my tested with speedtest.net still higher as 2mbps .. i still cant watch youtube smoothly.
Though to terminate the celcom services and back to Streamyx offered to staff.
KhoKing
Comment on April 29th, 2009.
I tested with my friend’s Maxis broadband, can watch Youtube smoothly without rebuffering.
celcom hater
Comment on May 11th, 2009.
i just got my speed capped, thank god its my dads broadband … lol .. celcom is only for older peoples, where they usually dont download stuff, aka mp3s, videos, ‘ videos ‘ , for us, younger generation, lets kick celcom out of this country , and lets go for strymyx ….
Fair Usage Hater
Comment on May 18th, 2009.
Celcom?haha?Bandwitch is what causes all this stupid problems.What the hell is the ‘ fair usage policy?’
And what is 5 gb?in 2-3 days time everybody can simply reach this limitation.and started ‘enjoying’the journey of 256k/s although you are paying RM98 and expectation for the 3.6M service.
this means in 1997,we are using 56k modem to connect internet.12yrs later , we had improove ourselves so much,we had ‘ udgrading ‘ to 256k connection .
Bravo
sad news is , while we are still suffering on buffering youtube or download speed 50k/s
i just pay a visit to singapore last month,don worried,
even their download speed also not so fast.
maximum just reached 7M/s for the 8M packages
7000k/s and 50k/s ,different not so obvious
i don think Celcom will feel shame on this and take a notice
on how ‘perfect ‘ their services .
When a company is looking foward for the champion as ” world class slowest services’ i think we should give them a big hand
Bravo, isnt it
Angryman
Comment on May 21st, 2009.
This is the 1st time i’m using broadband. before, my 1515 dial-up only able to reach 115kbps connection speed. so early this month, i decided to try on celcom broadband RM68. the 1st 7 days the speed was great. i’m able to get HSdPA 7.2Mbps speed. however the happy introduction was ended there. now, the service keep disconnecting and i stuck at 237kbps (that’s 2x my dialup)wtf. even sometimes i can download faster with my dialup. well, now I understand why they’re givin unlimited usage, it is bcoz u need an unlimited time to download a file coz the download speed is 0kbps(duh!). Celcom broadband is not a broadband. For those whom considering to get Celcom broadband, “STAY AWAY FROM IT!!”. it is a hoax. Go to http://www.celcom.com.my/cep/xresources/CelcomCORP/broadband/html/index.html to see their definiton of broadband and my connection speed is not in the definiton of broadband. They said broadband is speed above 256kbps but mine is less than that.
CELCOM
Great speed+Great coverage+Great technology=HOAX
KhoKing
Comment on May 23rd, 2009.
Can still see lots of Celcom broadband ads and banners all around the place where I stay! Apparently Celcom broadband is selling well, and they claimed to be the No. 1 wireless broadband in Malaysia, No. 1 in terms of the number of customer I guessed, definitely not No. 1 in customer satisfaction survey.
The more the customers, the worse the service is going to get.
kioskman
Comment on May 27th, 2009.
broadband celcom r completely noob.
wtf my speed oniy around 30kbps..
i just paying my rm98 shit money on useless thing..
i think celcom just a noob company..
what a slug..
patrick
Comment on May 31st, 2009.
celcom suck.. seen like i dont have money pay them. very useless. frequently disconnect when surfing. keep complain them and they reason is still upgrading. and stupid is ask me to set to gsm only but paying fee for hsdpa. also very hard to reach they technician, keep calling many time.
Hash Ismail
Comment on June 2nd, 2009.
Hello. I live in Sarikei, Sarawak. I have subscribed to Celcom Broadband (RM 68) from early this year. In the early months the connection was ok but suddenly in May the connection is really bad. Try to contact the customer service 4x but really hard to reach the technician. Very frustrated with the service. Plus, it is not UNLIMITED service (When your usage reach 5GB, the speed can be Very2 slow!). Final words: CELCOM IS REALLY2 SUCKS!!!!!
KhoKing
Comment on June 2nd, 2009.
Can see Celcom broadband banners everywhere, they oversold what they can supply, and still continue to sell. The more they sell, the worse the connection.
Let’s hope this blog will give alert to those who plan to subscribe.
I am going to terminate it immediately once the one year contract is up.
hj yusof
Comment on June 10th, 2009.
BLOODY celcom broadband!!!
i have BEEN very very patient with your STUPID broadband. i registered some time in april AND until today june i cannot get the service. each time i complained to the vendor at giant stadium shah alam who cheated me into this company - she would called the broadband careline service and assured me everything was ok. but when i tried at home ttdi jaya shah alam - the same problem - it only last for 1 or 2 minutes and then - the page cannot be displayed, cannot find server … again i brought my laptop to see them but each time it seemed to be running well and was accused of lying …
FED UP WITH THIS STUPID COMPANY THAT MADE FALSE PROMISES TO THE PEOPLE THROUGH CHEAP ADVERTISEMENT - i endured the suffering!! When asked to stop the service and go for MAXIS broadband i was asked to pay penalty of RM300 for breaching the contract of 18 months. SO NO CHOICE - both hands wranggled at the back TRAPPED IN THE CELCOM SCAMP - suffered in silence with enless curses for being cheated - MAY YOUR COMPANY FALL AND BE GROUNDED FOREVER AMIN RABBALALAMIN …. I TAK REDHO AND TAK HALALKAN DUNIA AKHIRAT PENIPUAN YANG JELAS MENINDAS …
LUCKILY my wife is using MAXIS BROADBAND - BLODDY FANTASTIC SERVICE!!!! Non stop endless service the whole day without INTERRUPTION AT ALL!!! You think I am lying - come to my house at 57 Jalan Firasat U2/13, Taman TTDI Jaya Shah Alam and see for yourself!!! WE ALL SIMPLY LOVE MAXIS!!!! in the end YOUR STUPID VODAFONE is left idle now waiting for your summons because I SIMPLY REFUSE TO PAY THE MONTHLY CHARGES!! Any CRAZY people can see - why should we pay for something that we cannot use!!! UNLESS YOU’RE A BLOODY JEWS!!!
To begin with, i debated with my wife earlier whether to buy celcom or maxis. but because she was using MAXIS - the POWERFUL and the COMPETENT - we decided that i gave celcom a try because the promises made on its broadband advertisement seemed TRUTHFULL!!! ALAS … Finally i discovered through curses the horrible truth about this product by this company - BLOODY SWINDLER!!!! Now trapped because i cannot terminate the ’service’ or pay penalty of RM 300 …. i just have to endure the misery
KhoKing
Comment on June 10th, 2009.
Hi Yusof,
Instead of paying 18 months fee to them, I would suggest just terminate the service and DON’T PAY the penalty of RM300. Ask them to sue you and make it big news!
kenghua
Comment on June 14th, 2009.
Fair usage policy of Celsom is 5G whereas Maxis is 3G… what the hell is that? And dare to claim themselves as “unlimited”?
I have been complaining the bad coverage of the Celcom broadband… yet nothing has been improved…
lee
Comment on June 16th, 2009.
After reading the posts above, i find that i am not alone. i expereinced all the negative that you guys experienced above. the question now is, should we let celcom get away with it or shuold we do something to get our money’s worth. those of who who has complained and got your problem fixed, can you tell us who we should contact? their careline doesn’t even bother to reply. i am thinking of writing to the press to get this solved.
lee
Comment on June 16th, 2009.
The other alternative is for us to write enbloc to the CEO, Bombard him with emails. he cannot just pretend that there is nothing wrong when we are all experiencing real problems and getting frustrated for nothing. does anyone have his email or his private number?
SC
Comment on June 17th, 2009.
Celcom broadband is suck !!!
hj yusof
Comment on June 20th, 2009.
THE REPLY FROM ITS CARELINE ON MY COMPLAINT ABOVE …
Reference is made to your recent e-mail.
We tried contacting your goodself but it was to no avail.
For your information, we unable to proceed with further investigation due the line has been barred (bill ageing of more than 35 days from the first outstanding invoice).
On that note, you will receive an SMS notification which will act as a reminder and alert you not only when your line is approaching the set credit limit but also when your usage exceeds the credit limit.
In your case, your line has been barred on 10 June 2009 due to the ageing bill amounting to RM81.75 which is overdue on 21 May 2009.
Therefore, you are advised to make a settlement of the above amount in order for us to remove the barring.
It is a pleasure serving you and we would like to take this
opportunity to thank you for your continued support and contribution
to Celcom.
MY REPLY …
This is one of the MANY things we as customers don’t understand …
1) I registered for the broadband on 18 April 2009 and paid RM 250.00 with clear understanding that I don’t have to make monthly payment for 2 months and monthly bills will only begin on the 3rd month which is precisely 18 june 2009 onwards … and you claimed 21 May 2009 my bill was already overdue???
2) From the first day I registered until today (end of june now) I was not able to use the service at all. Despite many tries and complaints - it was still not running and the vadaphone modem was forced idle (USELESS - DEAD!!) … and you want me to pay the bills for something that I was not able to use???
Please … I represent many customers out here about your products and services - and my complaints are typical examples of the many plights and miseries that we do not know who to talk to. Where talking to you all - you will always ask for payments over which we had no chance at all to use the product and service BOUGHT in the first place! You tell me is this fair??? When we complain, defensively you claim out allegations are baseless. When we resort to a better broadband provider like MAXIS - you claim our complaints are individualistic and case-by-case … A customer will not make a complaint and will pay diligently if they are happy as a result of good product and service enjoyed!! For no customer is a cheater and enjoy wasting personal time complaining about nothing ….
alex
Comment on June 20th, 2009.
Damn I thought I was the only one having this prob?
5GB? I thought its UNLIMITED BROWSING. Maybe the define unlimited as limited to 5GB! WTF! This is pure cheating and we as consumer really suffer! DAMN CELCOM! Your are a DUMBASS! damn it!. I can finish the 5GB within a day! Thats why purchase this CELCOM. If you want to be fair, we have TMNet la F*CKING CELOCM! Fair to F*CK your mother!
CELCOM CRITICS
Comment on June 24th, 2009.
Omg its been a week when i tried to connect and always connection failed. WTF. mostly at 9pm till 12pm when back from work. Come on man are they expected me to wake in early morning to surf ? Duh im paying here as well the others … people in oversea paying the same amount but more better service then we have. Celcom celcom haiz cekik darah la. IF ANY OF YOU READ THIS COMMENT PLEASE IT NOT TO LATE TO UNSUBSCRIBE AND DONT! SUBSCRIBE CELCOM BROADBAND. USELESS WASTE OFF MONEY AND TIME WAITING PAGE TO LOAD.
BobbyChua
Comment on June 26th, 2009.
Let come together all!
I suggest to hire a Lawyer to suit the Celcom company due to their false advertisement and misleading the customer, claiming the compensation and emotion loss due to this suck Celcom…
JAME
Comment on June 26th, 2009.
I REALLY HATE WITH THE CELCOM SERVICES WHEN I JUST BOUGHT THE SPEED WAS ACCEPTABLE BUT AFTER A MONTH THE SPEED KEEP REDUCING N NOW EVEN CANT CONNECT AT ALL. WHAT WAS CELCOM SAID WAS LARGER COVERAGE AND NO 1 OF BROADBAND IT JUST BULK SHIT IT SELF. LET ALL CANCEL CELCOM BROADBAND
KhoKing
Comment on June 27th, 2009.
Just tried with my Celcom again at my house…really bad. Can’t even get a simple google page to load up! Download stucked at 0.28kb and NOT downloading at all!
Tay
Comment on June 29th, 2009.
I am using Huawei Mobile Connect HSDPA US stick E160G to for celcom wireless broadband. I too, suffer the constant “disconnect” and worse still, every month, like a clock work, the service will get disrupted on the fourth Saturday, totally can’t connect, with error msg 619, and it would take Celcom 3 to 4 days to fix the problem! Not sure whether it is the wireless broadband or Celcom service.
Anyone having similar problem. I am thinking of cancelling the service now, it is just too much frustration. Though, I must say, the careline personnel are truly helpful considering they are dealing with a sub standard product.
Bernard
Comment on July 2nd, 2009.
It automatically switches to HSDPA or EDGE or GPRS mode even though I selected “3G only” for the connection.
Now thinking of cancelling the service (pay RM68/mon). Any advice on other broadband? Budget still around RM6X/mon.
KhoKing
Comment on July 2nd, 2009.
I would consider P1 if the service is available. They are new, so should able to deliver good service in order to gain market share.
Jhon
Comment on July 9th, 2009.
Fuck Celcom, i just subscribe package RM 98, and get stuck in 1.2 kb/sec.
Has
Comment on July 12th, 2009.
Worst brand band service by celcom in malaysia.i had subscribed on 11/7/09.Absolutely waste my rm 98 package.
azman
Comment on July 14th, 2009.
i hate celcom coz service too bad. now CELCOM known as CIALCOM
Akay
Comment on July 15th, 2009.
Kho,
P1 is available in big cities only. U mobile is the adik of Celcom, so beware of the DOGs. Since we are all trapped in this CELCOM shit, we either get out or stay in while making all the noise together, as loud as we can,
kyn
Comment on July 15th, 2009.
agree wif all of u.celcom broadband was da worst wireless package & gif me headace all da time when using it.. 2 slow.. 2 bad service..n one more thing.. my bad xperience wif celcom is i had tried 2 use my hp to connect internet be4 using this broadband.. try 2 guest wat!!! the charges was RM2XX for only less than 1 hour usage… crazy rite!!!!
anne
Comment on July 16th, 2009.
Celcom broadband coz my P1 connection is so so teruk… but celcom also teruk im using maxis broadband… so far so good. I guess my area Maxis is very superb but celcom n p1 SUCKS!!!
amam
Comment on July 16th, 2009.
hi all,
got any suggestion what service provider better than celcom, either Maxis or digi? both got the same price and the same package right? Fed up with this slow speed…
KhoKing
Comment on July 16th, 2009.
I think it depends on location. I tried Maxis at Skudai, Johor area and it is very fast! Youtube movie can load faster than the playing speed!
My friend’s sister using digi also good at constantly 100kb/s speed.
Celcom, sux. 10kb/s average.
romeo
Comment on July 16th, 2009.
i agree what u said cos i also a celcom broadband user. how to complan ????
Rush
Comment on July 16th, 2009.
The management of Celcom still on honeymoon ,don’t disturb them.I am very very disappointed with their slow motion action to handle this kind of thing which is same thing with their product .I felt unfair for paying monthly and fed up of it Please do something to upgrade before my sickening ass become WORST.
kyn
Comment on July 16th, 2009.
confius la… i though 2 switch 2 another broadband package..but, worried da same things happen.. so, anybody know wat is da best wireless broadband at s.alam area?? gif me some idea plzzzz.. celcm is worst.. no need to wait or make any complaint anymore.. let find smething else..
ph4ntom
Comment on July 17th, 2009.
I am also disappointed with Celcom. I can connect to the service but my Firefox can’t display anything shit!
clip fused
Comment on July 23rd, 2009.
I’m a formerly streamyx user but encounter so much problems, I terminate the service. I saw the ads on the TV about the “widest, largest, fastest” crap on the tv and go ahead subscribe to rm98 package, total sum is rm257 (plus usb modem). Then all hell break loose…
Upon reaching home, I tried it on my pc just to get the feel of it. The installation was fast and smooth, activation also done on time (which is 1 hour as promised by the guy at the celcom booth there). I beginning to feel like I have make the right choice….which only lasted for exactly 30 seconds. The line beginning to deteriorate, and keeps on disconnecting on every minute. I don’t really mind the slow connection; I only check mails and write blogs and stuff. (I leave that slow connection nagging to my brother, he is quite pissed at it as well). What I really mind is the frequent disconnection. In just 5 minutes, I wasted around 3 minutes just to reconnect and 1 minute to load a page, not to mention 30 seconds to calm down and 30 seconds to open the browser. It’s such a waste of time. So, I begin to surf the web for any info on how to at least make the line bareable so that I won’t lose my temper. So I stumble on some site and start making a sort of like the old TV antenna which utilize featuring “unused frying dish (or whatever it is I pick in my backyard)”;you get my idea. It’s like one of those “satellite dish” used to boost the power of the antenna, or so I’ve heard. I put my form 3 kemahiran hidup skill to the test and I didn’t failed my teacher; to no avail. It didn’t worked (I suppose so). Didn’t give up that easily, I make a miniature “satellite dish” featuring “carlsberg tin can and aluminum foil” which didn’t work. So I gave up. I know even if I make a guiness world of record sized “satellite dish”, I don’t think it will work. I’m thinking of refunding it as part of the “seven days money back guarantee“, well at least get some of my money back will be enough. If I can’t refund the modem, that’s alright. I can put in my spare micro sd card and charity it to poor student and say “this is the most expensive pendrive ever made. It’s fitted with 1gb micro SD and some other functions you don’t wanna know about.” The sim card? since its free might as well recycle it. In my opinion, celcom can play their part in this situation by cutting the monthly fee suitable to the service they are giving. If their service is crap, then the payment will be crap. Try to understand the woes of the customer instead of try to understand what you gonna do with all the money you get from giving almost false information. For starters, try to define your term of “truly unlimited” and compare it with your monthly fair usage policy allocation of 5gb per month.
Since mine don’t have the contracts, I’m planning to refund this piece of (enter curse word here) tomorrow and maybe *sigh* sign up for streamyx again. It feels like diving into a pool of piss, then surface just to breath in air of farts. Both are bad for your sanity.
Regret Person
Comment on July 23rd, 2009.
No difference between RM68 and RM98 package….both sucks!!!quite fast for the first mont after fresh registration…then very very very sloooowwwww…..and now i havent pay the bills for 2 month….x berbaloi liao…next month i’ll terminate my account…better keep RM98 every month to modify my car…cehh!!
Conned
Comment on July 28th, 2009.
Hi there subscribed to RM98 package earlier this month. first few times connecting ok then started to slow down. have not even use a tenth of the 5gb allocation. called customer service they say doing servicing at my location somehow i think its bull. the service is plain crap
kt
Comment on July 28th, 2009.
I have terminated my celcom broadband. Thank God! Switching to P1 wimax next month…. Free at last to enjoy downloads up to 20GB a month…plus able to use rapidshare, megaupload….. terrific
UIA Student
Comment on August 5th, 2009.
Assalammualaikum to muslim….guys. here my suggestion..ABANDON CELCOM!!! DONT HESITATE AND USE WIMAX. It may be a bit expensive but u wont regret it. I cannot use wimax in here, if i could; i would abandon CELCOM the LIAR for a long time…!!!
But I dont know for Sabah and Sarawak user…you all may proceed to CELCOM because it may be good there(not much user)…:( for Semenanjung…just forget it!!
WIMAX people…..if u read this msg. pls put your coverage in UIAM, I can sure there are lots of user u can gain here and waiting for you. We are sick of CELCOM THE CHEATER+GEEDY!!!!
Ethan K
Comment on August 5th, 2009.
Hi..
i stay in batu caves area (to be exact near sri gombak). i subscribe celcom RM98 at a hypermarket near Selayang. I asked the sales person to check whether my area is under HSDPA or else (eventhough i have checked it before, just to make sure). He try to browse but failed and he said “oh under big building such as this one the coverage are poor but at your house should be fine”. So i trusted the guy. Back at home i’m happy cos the s/w shows HSDPA full bar. However, my happy mode ends there when i check on the statistic and found out that average download is below 20k/s. I call up the customercare center (fuxx the center) to explain about the problem. 1st cs operator just hang up even before i finish. 2nd operator i talk to called Jaya as me to change some setting under the mobile partner which is a crap and ask me to wait for 30 minutes before re-connect back as he reset the server. Then i called up again and talk to a guy named Firdaus and he repeat and ask me to do the same thing and this time he added that “kamu kena faham bahawa the broadband are using sharing basis and area kamu sekarang ada lebih kurang 500 pengguna”. So i ask him this is not my concern as your advertising and promotion doesn’t mentioned about this. 3rd operator say the same thing and if still persist then they will do a report for the Technical side to answer/feedback. 4th operator by the name Sham ask me the same question: “is the setting correct? wat modem u r using? what light is the modem showing? what is ur area (eventhough i told them as per my mailing address)? and other less smart question which i already repeat for more than 4 times. He say he will do the report. I say that it? I ask him what is the report reference number so that i can call Celcom in case if they failed to act so and he replied he will give me a call in the morning just before 0830 hrs to give me the reference number (time i call is 0230 hrs and does it take 6 hours just to get the reference number?…) And not to a surprise they didn’t call me. The night after that i did received an email from them stated that im near to exceed the 5Gb usage. Yesterday morning another email stated i have exceed the usage and the have the right to … bla bla bla bla… (u will know y i have exceed the 5Gb in later part of this statement). I have my patient up to my head so i decided to call them again. This time a gal by the name Izah answer my call. Again i told her the whole story and the person i spoke to before her. I did mentioned that the last person i spoke to already made a report and i seek her assistant to find out the out come. And again not to a surprise, SHE SAID NO REPORT WAS LOGGED. i say “huh!…”. To cut short the story she say “oh Sir from my record u have exceed the 5Gb usage”. Ok here is the point: I ask her to check my usage (log in/log out) and i ask her 4-5 days non-stop download only can finish the 5Gb and i ask her do u know that this is damm slow. Normally it take less that 1-2 days to achieve that by using so called BROADBAND. She said very sorry Sir we can’t logged any report now cos u have used the quota. So i asked her what is the solution and as i predicted “Sir u need to wait till end of this month so that u can get back the quota or u can buy the unlimited package RM299″. She mentioned there is no solution for this. Bear in mind for each call i made is roughly 20minutes and the 1300 line charge rm0.30 per minute. So i hve decided to cancelled the line and she say u need to walk in to celcom branch to do this. This is really suxx. I did talk to her about the marketing, commercial, customer satisfaction factor but she seems like dont care at all not to mention that she just keep quiet without giving any response for a few times during the conversation till i have to ask “r u still there?/r u listening to me?”. That is rude, so rude. So i asked her if i talk to ur manager or supervisor can they help me? I say can’t right? and she say yes, u have just need to wait till next month. Thank you for reading my post. CELCOM REALLY SUXX…!!!
Alex
Comment on August 5th, 2009.
First they say unlimited package is RM98…after so much trouble then say actually RM98 package is not unlimited..RM299 package is. This is totally the most serious criminal joke ever! Just look at those advert banner! It says Unlimited! Celcom juz rob us in day light my fellow Malaysian citizens and residents! Hopefully great lawyer like Karpal Singh and his gang got duped too. So they can sue Celcom and their Government cronies! FCK CELCOM!
kt
Comment on August 5th, 2009.
It’s more like day time murdering..seriously!
Alex
Comment on August 6th, 2009.
sorry kt…it is day time murdering!
saass
Comment on August 17th, 2009.
I am another CELCOM broadband user….the service is horrible…always disconnected…..slow……
clip fused
Comment on August 19th, 2009.
I already refunded my celcom broadband. In the Form there I tick:
V17 - quality/congestion
V15 - Misinformed by advertising. <– this hit the jackpot
The girl at the counter who receive the termination form is talking a lot to me but I really don’t even care about what she want to say. I just want my money back. At least some of it is already good enough. Oh yeah guess what? it takes SIX MONTH to refund RM98. Life goes on…
Ronny
Comment on August 31st, 2009.
Thks guys…I am currently using Maxis wireless broadband…thought of switching over to Celcom as the supplied USB stick modem is so much smaller & portable compare to the “elephant” size ZTE modem from Maxis. But after reading all these comments, think will stick to Maxis for the time being until a better one is around. But don’t get me wrong…Maxis is definitely not perfect too. Also slow down often & need to end, disconnect & reconnect all the wire connections for a min or 2 before restarting the system again (sometimes after doing so for 2-3 times & it still can’t connect…that’s when we think of throwing the whole thing out the window). So wonder how do we Malaysians ever able to keep up with the world when even such services (also all our mobile services) suck.
belwix
Comment on September 1st, 2009.
i have been suck on celcom too.
do anyone know hot to cancel it?
Dave
Comment on September 4th, 2009.
My too with Celcom 1 month it was super speed. After is worsth then dial up modem. Everyday call and their support person can repeat the same story and case drag for 2 weeks cant connect with error 169 not enought port for connect. Paying RM98 half of the month not be able to connect… Suspect they cap customer line to give priority to new subscrible.. Stay away please!!!
SIALCOM BERUKBAND
Comment on September 5th, 2009.
I ALSO VERY FRUST WITH CELCOM SERVICES…VERY FUCKER, VERY SUCKER, VERY COCK, VERY PIG….SERVICES LIKE SHIT !!!!
CELCOM IGNORE THEIR CUSTOMER UNSATISFACTION
Danny
Comment on September 6th, 2009.
Hello you all, why not you all complain directly to to the “tauke” of Celcom Dato’ Sri Mohammed Shazalli bin Ramly in his facebook http://www.facebook.com/pages/Dato-Sri-Mohammed-Shazalli-bin-Ramly/174123460614
Nanny Granny
Comment on September 8th, 2009.
i just realise , excessive usage bandwith (5 GB) Fair usage policy is just a trick to blind our (users) eyes.. i download anything using my streamyx but not my celcom broadband.. i use celcom broadband just of usual surfing website reading email…will Surfing and reading mail for one weeks make you reached your 5gb limit ??? after one week surfing my connection slow down to 0.02Mbps ??? what the hell ???? i can’t even access to most website (respond to long message)…. and the worst thing is i PAY 98 for nothing !!!
Evil
Comment on September 10th, 2009.
hhye guys, am also having the same prob exceeded the 5GB/ mth usage and the line getting slowerrrrrrr!!! FxxK! Can any1 tell me wat can i do ? Switching to digi or maxis ? I oso so suprise when i rcd the msg sent by Celcom. I js bought it last month, nt reach 1 mth and the line was vy sucks. WHY ??? No way to solve it ? Lk go to celcom branch ?
pakcik
Comment on September 23rd, 2009.
i also a new customer for celcom, celcom is really fuck and fuck, today from 6 pm until 12 i cannot access the internet even a simple yahoo page, i advise not to use celcom berukband
holabloa
Comment on September 23rd, 2009.
different with me, because my celcom broadband just working fine.. no issue here. i’ve been using it for almost 1 year already now.
Mangsa Celcom
Comment on October 1st, 2009.
yeah…pakcik…i agree with u…celcom is not broadband,…but like berukband…statement dari promoter celcom..” kalau u nak access laju…guna yang pakej 98 jangan guna 68″…pala hotak hang…lagi teruk ada le…2 bar jerr….please la do something…jangan cekik darah…bulan2 bayar 98 tapi service teruk…coverage takde..mula2 beli…ooo…kawasan u ada 3G…ok…pas beli hampeh….PLEASE CELCOM…DO SOMETHING…jangan sampai banrupt ti bila company lain lagi hebat….
kt
Comment on October 1st, 2009.
*quote*
statement dari promoter celcom..” kalau u nak access laju…guna yang pakej 98 jangan guna 68″
*
BULLSHIT. Better shut down the company
echoes
Comment on October 7th, 2009.
I agree. Im using the celcom burukband ass well. The first month was ok but then later after that= slow as piss. Its like sending a snail to travel on the cable lines and there are other snails from other users as well and all sorts of traffic jams going on there.
and looking up and ask myself “Im paying 68 for this??”
Who ever’s on the highest chair in the celcom company should get his ass up and sort this shit out.
Has anyone start pretest near any celcom office yet?
haha
Thi
Comment on October 8th, 2009.
Oh god, Plainspeak says it all, really.
Danny
Comment on October 8th, 2009.
Hi, actually there is a way to make Celcom Broadband fast everyday, even if you are using the RM68 package. It’s a bit technical but believe me, cause i’m been downloading 2 movies everyday for the past year.
utm foreign student
Comment on October 13th, 2009.
i am surprised why they are not shy of calling this broadband service. i am in the middle of skudai johor utm and can not get the connection for 1 month i could not download even a few small songs. this make me crazy some times and just say to my self this is not their fault maybe it is mine who i listened to them and subscribe for the damn service.celecom service is just the much you pay the worse connection you get.
echoes
Comment on October 14th, 2009.
hey Danny,
u do agree that signing the contract of 68 permonth with the usage of 5gb permonth correct? Would it effect other users if more of us continue to download more than the agreed amount?
I acknwldge that there are certain ways to tweak up the connection. For exmpl:
hsdpa cnction - more reliable to download then streaming?
But, if u had other ways then, i’d like to knw.
=)
Danny
Comment on October 14th, 2009.
All I know is that I want what I paid for, unlimited broadband. I’ve developed a simple software which will reset the broadband. It’s not a tweak, but a reset method. However if you want the software, please put your email on this site and I will email the software to you.
Danny
Comment on October 18th, 2009.
I just thought of something, if I give this software away, then everybody will have fast download and the Celcom people will know. So I changed my mind and I will only share this software with my friends. Sorry folks.
Also a Victiim
Comment on October 20th, 2009.
thats too bad…i wish i can get that…i subscribed rm68/month….if i really, i mean REALLY lucky, my speed can reached 400+ kbps (dunno y)…now suffering in slow speed connection….sometimes it keep switching EDGE, 3G n HSDPA at same time….even in HSDPA, my speed not exceed 80kbps….gonna crazy
Also a Victiim
Comment on October 20th, 2009.
oya, malaysia ads NEVER be TRUTH…trust me…NEVER
Kronikel82
Comment on October 22nd, 2009.
true that celcom broadband really2 suckssss…..rip offf…..
Danny
Comment on October 22nd, 2009.
I wonder how much you people would pay to buy a reset software for the Celcom BB after you reach 5GB?
kt
Comment on October 22nd, 2009.
What’s the point spending $ for a broadband that doesn’t deliver what it promised? I would rather save up the $ for P1 wimax
Danny
Comment on October 22nd, 2009.
That’s what I mean. I’ve developed a reset software which can reset your original speed everyday, even after you reached the 5GB limit. Will you buy such software? And how much would you pay to buy it?
KhoKing
Comment on October 22nd, 2009.
Hi Danny,
ZERO. I don’t think I can get even 1GB in a month in such snail speed.
Keat
Comment on October 23rd, 2009.
I’ve been using Celcom 3G for 3 years. The only reason that I’m using Celcom 3G is because of my government health site posting that we have to be transferred anywhere or everywhere quite frequently. To be honest, I’m quite unhappy with Celcom’s service too. I’ve called Celcom so many times in these 3 years time because of its frequent breakdown in connection. The answer that I always get from the operators were “sorry sir we are doing some upgrade”. =.=lll
Danny
Comment on October 23rd, 2009.
I feel for you man. Not even 1GB a month? I get at least 30GB a month. That’s why I created this software which can reset the broadband even after the 5GB limit so that people can have unlimited usage.
Danny
Comment on October 23rd, 2009.
echoes, is your name Laura ??
lexie
Comment on October 24th, 2009.
Danny, can I try the software u developed? coz its really frustrating as I’m quite a frequent user…thanks
Danny
Comment on October 24th, 2009.
how much are u willing to pay?
Danny
Comment on October 24th, 2009.
First of all, this software is completely LEGAL. it is not hacking or anything of that sort. No spyware, no virus, no cheating. In fact if you are very good, you can download it for FREE from the Internet and modify it yourself.
And KhoKing, funny how you think that Celcom offering a low standard services and manipulating their customers is doing a legal business.
KhoKing
Comment on October 24th, 2009.
Hi Danny,
Resetting the count of your Celcom BB is legal?
As about Celcom poor BB service, you can sue them or terminate. I am going to terminate my Celcom BB this week.
julian
Comment on October 31st, 2009.
there’s nothing we can do or can say…fuck off celcom….like chinese say bo pien ……
julian
Comment on October 31st, 2009.
how can we terminate the service??if we do terminate the service thats mean we dont wan to surf the internet anymore ,… so there’s really nothing we can do cox we now living in MALAYSIA ….MALAYSIA dude MALAYSIA BEHSAI not BOLEH…..celcom fuck fuck fuck ………………….
nns
Comment on October 31st, 2009.
geez, thought i’m the only who got this problem.
seriously, celcom sucksass.
Danny
Comment on October 31st, 2009.
Theres always a way. 1 work RESET
KhoKing
Comment on October 31st, 2009.
I have went to cancel my Celcom Broadband service last week at Celcom center. The lady seems not surprised and no question asked. Done in 2 mins.
nns
Comment on November 1st, 2009.
so many people complained about celcom bb, how come celcom didn’t do anything?
f**k that “currently upgrading our service” crap.
its been freakin’ nearly a year people complaining.
wtf celcom bb?
celcom has the widest coverage in mlysia.
this bb is a very very teribble poor service.
what a shame.
“no 1 mlaysia bb”? f**k that!
5 words:
celcom is full of bullshits.
Danny
Comment on November 1st, 2009.
That’s why I reset the Celcom BB everyday to get the full speed
nns
Comment on November 1st, 2009.
i think your bb reset software is a scam.
ahahha XD
i can’t download a THING from megaupload or rapidshare.
and speed is not a problem for me. well yeah, a bit.
wei
Comment on November 4th, 2009.
Hi! I’m 1 of news celcom broadband user start from 29th october 2009 at johor bahru, johor. But my problem is my line show poor signal (3G) and sometimes EDGE (Poor) too at Tmn desa Jaya but was told that 3.5G at here. At Tmn Puteri Wangsa also like that . Feel been cheated and call up to verified but told if not satified just refund and wht kind of attitude is that?? Celcom should appoint more profesional agent so that their brand won’ t be spoilt.. ( Suggestions)
suckass
Comment on November 5th, 2009.
suggestion ???? this time lu si liaw la do you realize that celcom is a big liar ….. what the fastest internet surfing la all bull shit fuck off celcom … do you kno there’s 110% complaining but celcom still do nothing
Danny
Comment on November 5th, 2009.
The software, you know I only sell to certain people I really know. Cause I don’t know which one of you are the Celcom employee.
broadband-user
Comment on November 6th, 2009.
what broadband do u suggest is best. digi or maxis?
nns
Comment on November 7th, 2009.
celcom, maxis or digi? i’d go for maxis.
download 350mg file with celcom in 6-14 hours, maxis 30 minutes? W-O-W! hahah
i dont know about digi bb.
i heard p1 wimax is really good. lol
Leave a comment
Comments can contain some xhtml. Names and emails are required (emails aren't displayed), url's are optional.